Colette W. Email & Phone Number

Perth, Wa, Au

Australia

Perth, Western Australia, Australia

Perth, Australia

Perth, Australia

Perth, Australia

Responsible for a skilled team of Implementation Officers. Driving effective Vendor Management. Development of Change and Implementation programmes. Improvement of Stakeholder Communications, Project Co-ordination, Risk and Audit and Testing Management. Development of Operations Technical Knowledge Management. Drive a continuous improvement and employee engagement culture. Manage escalated Customer Complaints.

Perth, Australia

Manage and guide the Operations Support Team (FTE 21) consisting of the member feedback channels, card based transactions, frontline and branch support, fraud monitoring, project support , management reporting and enhancements, reception and junior positions. Responsible for the daily management of key third party providers for transaction switch. Key Stakeholder for any system enhancements, and product and responsible for supporting the implementation through to project closure and warrantyResponsible for the ongoing upkeep of Procedures and Processes

Asgard Wealth Solutions (Btfg)

Key member of the ASGARD Transformation team with key deliverables of achievement of sourcing processes and functions and significant FTE and efficiency benefits Identification and implementation of process efficiencies utilizing both lean and SMART analysisResponsible for identifying benefits and measurement for project stagesResponsible for influencing and engaging team members and stakeholders to achieve project deliverables Identifying training needs and reviewing process and training documentation to ensure it met team requirementsManaging resistance to change, through clear and effective communication and promotion of projects and key stakeholders throughout the Westpac Group nationallyEnsuring development and delivery of training materials nationally is efficient and relevant to impacted stakeholdersBusiness analysis and development of requirements specifications System transition planning and executionEnsuring key risks are identified and mitigated

Managed two separate processing teams total FT FTE 38Responsible for ensuring awareness and investigation of compliance and audit risks within the Shares and Managed funds Departments Ensured procedures are maintained in conjunction with industry standards and ensure staff are aware of and sufficiently trained in compliance regulations. Managed the reconciliation of, and tax reporting for, the Managed Funds service and Shares product offeringPerformance Management of non-performing staff members Responsible for collation and execution of staff annual and mid-year performance reviews Reduced key person risk

Assist in the supervision of the Finance Department (FTE 8 -10) and delegation of responsibilities to staffResponsible for ensuring reduction of compliance risks Ensuring procedures are maintained in conjunction with industry standards and enhancementsReview of ledger reports and reconciliation Responsible for the cash settlement of all accounts payable and receivable on an individual client level Responsible for the management , reconciliation and year-end tax reporting on the Managed Funds service for all clientsInterview and recruitment of staff Responsible for collation of staff performance reviewsTraining of staff in existing and new procedures Responsible signatory of significant cash transfers Ensuring reconciliation of significant company bank accounts dailyLiaising with company auditors and ensuring information is supplied in a timely mannerBusiness analysis and development of requirements specifications for white label systemsfor key blue chip partners Stakeholder co-ordination and management within AUSIEX, IWL and external clients System transition planning and executingKey Stakeholder in projects

Bachelor, Finance

Bachelor Commerce

Education record