Coordinated staffing schedules weekly and incorporated time-off requests and trainings, while responding to call-outs and emergency situations regularly.Maintained an organized and accurate online inventory/catalog and store display to improve sales.Exercised precision in ordering, managed spending budgets for both locations, and handled regular cash deposits.Communicated professionally with sales representatives, customers, owners, and employees, fostering positive relationships and repeated interactions.Addressed and resolved issues related to broken merchandise, accounting errors, customer refunds, sales invoices, and various deposits.Ensured compliance with state and county legal requirements by preparing and organizing important documents, tax paperwork, inspection follow-ups, and invoices.Enhanced customer satisfaction by promptly resolving disputes and employing effective problem-solving techniques.Accomplished multiple tasks simultaneously and accurately, demonstrating strong multitasking abilities.Acted as the point person between ownership and employees to make sure all needs were being met by both sides and work was being completed accurately.

Maintained consistent communication with kitchen staff, management, and supervisors at all times.Collaborated effectively to cultivate positive relationships, contributing to an exceptional customer experience.Staggered customers and tables to deliver timely service and contribute to an overall seamless work day.Reported to owner and other staff about daily bank deposits, inventory shortages, purchases, and other pertinent information.Coordinated payment of goods and services with appropriate representatives in a timely manner, while continuing cafe hostessing and customer relations.Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.

Spearheaded an overhaul of the sorority recruitment process, implementing reform to allow for continuous membership recruitment throughout the academic year.Executed major campus-wide recruitment events, actively promoting participation among Chapter members through small, one-on-one meeting facilitation with individuals and the broader community.Implemented budgets, ensured allocation for various elements such as large-scale events, marketing initiatives, and necessary supplies.Provided comprehensive updates on short- and long-term plans, as well as outcomes of events and promotions, to key players including school administration, national headquarters, executive boards, and Chapter members.