Colette Hankin Email & Phone Number

Greater Chicago Area

Greater Chicago Area

• Process all ticket orders and redemptions of flex tickets; work with catering partners to communicate hospitalityorders; fulfill fans requests for message board requests, order, and catalog ticket giveaways.
• Create, manage, and oversee all FEVO ticket offers resulting in over $450k of revenue, a 41% increase from 2022-2023.
• Teach ticket staff best practices, product knowledge, and how to best use Archtics ticketing platform.
• Manage box office and service recovery efforts day of game. Acting day-to-day Office Manager.
• Provide communications and updates about necessary deadlines to staff

Evanston, Illinois

• Process orders for single game sales of all athletic programs using Paciolan Ticketing System.
• Assist season ticket holders with renewal process for all sports in person and over the phone.
• Manage scoreboard message requests and payments for Men and Women’s Basketball and Football games.
• Complete charity complimentary ticket orders
• Day-of-game ticket sales; cash handling; manage player pass list and will call at events.

Greater Chicago Area

• Follow the “Bears Way” customer service Fans First initiative to create an exceptional and elevated fan experiencewith lasting memories for fans of all ages while adhering to NFL best practices and protocols.
• Lead and manage a Fan Services Booth as Captain; train new staff on how to run the booth and troubleshoot issueswith Designated Driver and other mobile driven programs.
• Communicate with departments regarding security, ADA ticket upgrades, and facilities needs at Soldier Field.
• Assist with event operations for Bears special events such as Draft Day, Corporate Partners’ events, and Bears 100

Chicago, IL

• Provide best-in-class service at Wrigley Field campus events following the “Marquee Moments” service brand.
• Assists in the execution of community service events including ones for Kyle Schwarber’s Neighborhood Heroes and The Jason Motte Foundation.
• Demonstrates professionalism around fans and VIPs.

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, IL

• Facilitated grassroots and guerilla marketing campaigns at community events; promoted brand awareness for the organization.
• Manned silent auction and charity sale booths benefiting the Blackhawks Foundation. Taking payment and writing COAs as needed. Other tasks included overseeing a sponsorship activation table.
• Delivered presentations on program and ROI of the inaugural season of the Blackhawks’ Bar Program to owners and managers of over 20 Official Blackhawks Bars. Achieved 100% program participation and retention.
• Worked with league representatives for event operations at the NHL Centennial Fan Arena on Media and Draft Days of the 2017 NHL Draft.

Chicago, IL

• Corporate account management: prepared and processed orders above $500 and up-selling to generate sales exceeding $100,000 in revenue
• Used CRM software to track clients and quantities of each product sold to corporate accounts

Greater Milwaukee Area

• Real-time social media correspondent for Milwaukee Wave games gaining 5,000+ engagements on Instagram.
• Utilized Archtics Ticketing System to add promo codes; cold called prospects for flash ticket sales.
• Created ticket forms for non-profit-of-the-game; Processed and fulfilled foundation requests.
• Researched evidence and prepared a presentation for in-house counsel to obtain zoning for a baseball stadium.
• Analyzed player statistics from the summer collegiate baseball teams and served as traveling secretary.
• Developed marketing themes nights within budget for the Milwaukee Wave and Kokomo Jackrabbits.

Greater Milwaukee Area

• Game day marketing and corporate sponsorship activation at NCAA D1 Men and Women’s basketball games.
• Recruited potential season ticket holders.
• Trained, mentored, and supervised new hires.
• Managed game day charity program generating $300-$500+ per game; cash handling.

Greater Milwaukee Area

-Assisted in preparing game-day stats for media-Helped to capture and posted pre-game photos for team social media-Took on-ice photos for pre-game ceremonies-Assisted in writing post-game stories.

Bachelor’S Degree, Public Relations And Communication Studies

Activities and Societies: Lambda Pi Eta, Colleges Against Cancer, Delta Xi Phi Multicultural Sorority, Inc.

High School

Graduated Magna Cum Laude