I communicate clearly and positively with fellow team members and customers to maintain a high level of service. With the transition to a more intimately sized restaurant, I am able to develop customer relationships and prioritize enhancing my wine knowledge.

In high school, I turned my hobby into a small business which I have maintained for several years. I continually provide excellent customer service with over 400 5-star reviews across multiple platforms through positive engagement and timely responses to customer needs.

I maintained an important role in elevating customer satisfaction by remaining calm and calibrated under demanding situations. I lead and directed employees to address current business needs in a fast-paced and high-volume environment.

Provided direct assistance to the office manager by handling confidential information and following strict deadlines. I was required to pay acute attention to detail in order to accurately and fairly bill each client.

Responsible for answering phones, managing cash register, and maintaining excellent customer service. Solely managed a 2-person position in stocking for first time in company history.