Colette Sangerman, Sphr Email & Phone Number

Portland, Or, Us

Seattle, Washington, United States

• Provides strategic and operational leadership to all areas of Human Resources including payroll, employee benefits, HR technology (HRIS), employee engagement, talent acquisition, employee relations, learning and development, performance management, compensation and internal communications• Develops and manages multi-year divisional roadmap including discrete project planning, risk management, execution and delivery, stakeholder management & communication • Provides strategic and operational HR partnership, consulting, and coaching to colleagues at all levels of the organization, including direct supervision of the HR team • Develops and implements strategies to cultivate a culture of belonging, inclusivity and innovation • Collaborates with leadership and colleagues to create and execute strategies that attract, engage, align, develop, reward and ultimately retain top talent • Translates mission, vision and workforce data into action plans that enable mission-critical progress • Leads the development and implementation of inclusion, diversity, equity & access strategies and initiatives that integrate with organizational policies, practices, behaviors and systems • Develops and administers compensation practices that integrate job structure and pay philosophy to support internal equity, external market reference and fairness/consistency in application• Advises on procedural and legal requirements pertaining to people policies and practices• Develops metrics and mechanisms to support decision making and to measure, track, and report out on key performance indicators and progress towards organizational goals

Seattle, Washington, United States

• Manages and resolves complex employee relations issues and conducts effective, thorough, and objective investigations• Develops and manages divisional budget• Designs, develops, delivers and evaluates learning and professional development programs • Works closely with leadership and employees to improve relationships, build morale, and increase productivity and retention• Oversees employee benefit programs including negotiating with vendors, managing broker relationships, overseeing annual renewals and open enrollment and continually evaluating and assessing benefit packages• Develops and maintains performance management systems and processes with an emphasis on progress, learning and growth• Provides direct supervision, development and support to the Human Resources team

Greater Seattle Area

• Developed and managed multi-year Talent Roadmap including discrete project execution (planning, risk management, execution and delivery, stakeholder management & communication, etc.)• Provided leadership and guidance to the HR Talent Team to create a welcoming and inclusive environment that accelerates time to productivity for all talent from hiring through first year• Developed and oversaw organizational readiness plan to support the deployment of new HR systems and processes • Ensured the timely and accurate processing of regular payroll in accordance with all applicable laws, regulations, and company policies and procedures• Managed all aspects of recordkeeping, forms management/archives, and compliance, including annual 403(b) retirement audits • Managed project team of 8 indirect reports to deliver a successful HRIS implementation on time and in budget, including modules to support and streamline payroll, benefits, workforce planning, applicant tracking & assessment, onboarding, volunteer management and performance management operations • Led transition to fully electronic personnel records, allowing for remote HR operations during period of minimum operations• Designed, implemented and provided ongoing oversight of performance management processes • Improved payroll efficiency and cut biweekly processing time by 40%• Led the transition to multi-state employment, including payroll and tax implementation, as colleagues dispersed to different locations as a result of the COVID-19 pandemic • Used Microsoft PowerAutomate to fully automate communication and tracking for several processes including COVID-19 reporting and escalations, emergency sick leave requests, new colleague provisioning, and workforce reductions

Greater Seattle Area

• Delivered HR services that support an outstanding employee experience for a workforce of 850+ across 13 companies and 23 locations. • Provides support in all matters related to engagement, talent acquisition, performance management, employee relations, learning and development, coaching and compliance with federal and state laws and regulations.• Applies process improvement concepts to optimize the HR function through rigorous analysis, opportunity assessment, planning, prioritization and HR process automation. • Identifies legal risks to the company and ensures compliance with Federal, State and Local laws, regulations and ordinances.• Advises supervisors and leadership on employee relations and performance issues and provides training for managers on applicable employment law and processes. Accomplishments:o Rolled out new LMS, ATS, performance management and onboarding platformso Planned, developed and implemented custom SharePoint portal to support proactive communication and automate HR processes resulting in improved analytic and planning capabilities while accelerating transactional processes and streamlining inter-company communication. o Used MS Flow to automate high-volume employment lifecycle processes and communication resulting in a 25% increase in touchpoints between HR and personnel while improving transactional efficiency by over 20%.

Greater Seattle Area

• Designed and delivered high-impact, experiential curriculums for New Employee Orientation, Diversity & Inclusion, Implicit Bias, Harassment, Customer Satisfaction and other learning and development programs. • Led and participated in cross-functional projects including grant development and the zoo's diversity & inclusion initiative.• Full-cycle recruiting lead; sourced, interviewed and recommended top candidates for 5 Executive VP positions in 2016-17.• Ensured that policies & practices adhered to Collective Bargaining Agreements with 9 different unions.• Created and managed high-volume onboarding and internship programs that served over 300 new team members annually. • Drove transition to paperless onboarding and personnel files, improving efficiency and communication to elevate the candidate experience and mitigate administrative errors and expenses.• Oversaw the creation and approval of 200+ requisitions annually and advertised all internal and external employment opportunities

Greater Seattle Area

• Process owner for full lifecycle recruiting including sourcing, screening, and hiring all new reservation sales staff and supervising new employees for the duration of their onboarding and 30-day orientation. • Designed and delivered comprehensive orientation and mentorship programs for Reservations Agents that included hospitality, sales, and systems training resulting in improved retention of high performing staff.

Coles Bay, Tasmania (Au)

The Saffire Freycinet has been recognized by Trip Advisor as the #1 luxury hotel and hospitality provider in Australia. I escorted guests on a variety of high-end experiences including visits to regional wineries, hikes, boat tours and gourmet farm-to-table excursions. I also worked with a team of naturalists to write interpretive content designed to meet the diverse needs of our international clientele.Accomplishments:o Certification III in Fine Hospitality o Deckhand Certification

Skagway Ak

Responsible for guiding cruise ship passengers on rugged excursions from Skagway,Alaska, into The Yukon Territory. I taught guests about the history of the area as well as local flora and fauna. Responsible for keeping guests safe while viewing wild bears and other wildlife.

Dyea, Ak

Hosted guests on narrated horseback tours in beautiful Dyea, Alaska.