• Oversees Columbus, Dayton, Cincinnati, Northern Kentucky, and West Virginia.• Manages, recruits, and trains field lead generators to drive company sales and marketing efforts.• Collaborates with sales teams to align marketing initiatives with company sales goals.• Manages field marketing budgets, ensuring cost-effective use of resources and positive ROI.• Analyzes market trends and customer insights to tailor campaigns and improve performance.• Tracks and reports key performance metrics to measure the success of marketing efforts.• Ensures brand consistency across field marketing activities and campaigns.

• Develops relationships with managers to build awareness of their departments, hiring needs, and job specifications• Writes and posts job descriptions on relevant platforms• Utilizes knowledge of multiple recruiting sources and executes innovative strategies to find quality candidates• Screens resumes and manages job candidates throughout hiring process, from interview preparation to final-offer negotiation• Maintains database of candidate records, including active and passive prospects, hired and fired employees, and other designations• Created a streamlined system for effective and fair hiring practices, such as tracking systems, role-specific interview guides, and consistent communication• Creates and designs online training for multiple departments using Workramp• Provides feedback to managers' training processes• Coordinates new hire onboarding and training with their manager

• Builds and executes social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification• Generates, edits, publishes and shares content that builds meaningful connections and encourages community members to take action• Creates editorial calendars and syndication schedules• Continuously improves by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information• Collaborates with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

• Supported regional directors and district managers in ensuring consistency across the Columbus market (scope 60+ stores, 6 districts)• Facilitated meetings and trainings to increase district manager and store manager capabilities • Assessed organizational learning and development needs and built targeted learning programs and activities to close these gaps• Demonstrated strong leadership skills while dealing with ambiguity• Leveraged consultation skills while working with cross-functional partners• Identified gaps in the use of standard tools and coaches partners to understand where to focus in order to close gaps • Provided guidance and coaching to district managers to build store manager capability in carrying out key management tasks and behaviors• Influenced partners at varying levels of the organization without authority• Project details found below

• Developed a detailed 12-week curriculum to ensure trainee readiness for role• Assessed trainee’s performance and provided feedback to the district manager on capability gaps• Provided guidance and coaching to ensure capability in carrying out key management tasks and behaviors• Developed action plans and improvement activities with specific timelines and followed up to ensure improvements were sustained• Continued to mentor trainees in their development after they were in the store manager role

• Effectively managed a high-volume, fast-paced, rapidly changing, results-oriented work environment• Opened a new location that quickly became the highest earning in the city, despite two other established locations• Grew sales to $2.8 million through leveraging operational excellence tools• Initiated and designed an accelerated district staffing plan during the FY22 Q1 staffing crisis in which 263 baristas and 41 SSVs were hired• Led and executed monthly SSV development sessions at the area level in competencies such as professionalism, leadership, coaching, interview skills, and self-motivation• Awarded Store Manager of the Quarter twice • Member of the Women’s Impact Network and the Pride Alliance Network

• Designed and taught lessons based on Ohio Board of Education content standards • Established and maintained high expectations for student performance, progress, and conduct• Exhibited cooperative attitude and professionalism toward students, parents, community, and school personnel• Observed and evaluated students' academic performance, behavior, and social development• Participated regularly in professional development opportunities and collaborative meetings