Cole W. Email & Phone Number

Augusta, Georgia, United States

Empower and enable our customers by providing world class technical resources and services to drive full realization of the Tanium platform and its capabilities. Operating and Maintaining Tanium best practices with the Customers best interests at hand. Accelerating time to Value by providing the right expertise in line with Customer objectives and priorities. Provide visibility and scale of +450k endpoints and successfully deployed numerous Quarantines, 3rd party applications, and patching with… Show more Empower and enable our customers by providing world class technical resources and services to drive full realization of the Tanium platform and its capabilities. Operating and Maintaining Tanium best practices with the Customers best interests at hand. Accelerating time to Value by providing the right expertise in line with Customer objectives and priorities. Provide visibility and scale of +450k endpoints and successfully deployed numerous Quarantines, 3rd party applications, and patching with a 98% success rate. Ability to provide and customize documentation to fit the customer needs and target customer weaknesses in operating and maintaining to improve customer knowledge and training. Relentless focus on the customer, by providing various day, overnight, and weekend support. Show less

Montgomery, Alabama, United States

Information Systems Technicians establish and maintain the ability to collect, process, store, secure, search for and discover, retrieve and disseminate information utilizing the application layer environment of the Cyberspace domain; am able to enable information dissemination management/content staging in order to perform the required information management/knowledge management functions supporting combat information superiority and decision dominance. Supervise and manage the systems… Show more Information Systems Technicians establish and maintain the ability to collect, process, store, secure, search for and discover, retrieve and disseminate information utilizing the application layer environment of the Cyberspace domain; am able to enable information dissemination management/content staging in order to perform the required information management/knowledge management functions supporting combat information superiority and decision dominance. Supervise and manage the systems, services and personnel in operation centers that ensure efficient and effective caching, compiling, cataloging, retrieval and distribution of information as an element of combat power. Can plan, install, administer, manage, maintain, operate, integrate, service, secure and troubleshoot information systems and services to include Mission command systems and various automation information systems enabling voice, video, data and imagery processing. Manages the training of personnel on the planning, installation, administration, management, maintenance, operation, integration, servicing, securing and troubleshooting of information systems and services. Develops policy recommendations and provide technical guidance and advice to commanders and staffs on the management and operation of Army, joint, intergovernmental, interagency and multinational information systems and services. Cisco Certified Network Associates Technologies (CCNA); Microsoft (MS) Windows Server Technologies; Firewall Security; Virtualization Technologies; CompTIA Advanced Security Practitioner (CASP); Network Scanning, Network Management; MS Exchange Mail Server; Structured Query Language (SQL) Server; MS Active Directory; Collaboration Services (SharePoint); Network Applications (Net Apps); Risk Management Framework (RMF); Digital Radio Transmission Systems; Video Teleconferencing and Audio Visual (AV) Technologies, and Digital Tactical Operations (DTOC, TIMS, and ABCS). Show less

Washington D.C. Metro Area

Supervised 10 system administrators in providing Presidential Quality customer service to customers requiring assistance for incidents and break-fix issues. Delivered in-depth training to system administrators, imparting knowledge and minimizing errors. Trained and supported help desk technicians and representatives. Managed high level of call flow and responded to advanced technical support needs of the customer. Followed up with clients to ensure optimal customer satisfaction following… Show more Supervised 10 system administrators in providing Presidential Quality customer service to customers requiring assistance for incidents and break-fix issues. Delivered in-depth training to system administrators, imparting knowledge and minimizing errors. Trained and supported help desk technicians and representatives. Managed high level of call flow and responded to advanced technical support needs of the customer. Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. Collaborated with customer and interdepartmental peers to resolve problems Show less

Montgomery, Al

Dynamic Host Configuration Protocol (DHCP), Simple Mail Transfer Protocol (SMTP) Server, Managing Windows Server 2008R2 and 2012R2, Microsoft Bitlocker Administration (MBAM) server management, write PowerShell and batch files. VMWare EXI upgrades, vSphere Clients, vSphere Horizon View Administrator, DISA DoD Enterprise Portal Online (DEPO) Entitlement Manager (EM), Advanced NetApp Network-Attached Storage (NAS) management; Advanced Microsoft File Share management, In depth CISCO Unified… Show more Dynamic Host Configuration Protocol (DHCP), Simple Mail Transfer Protocol (SMTP) Server, Managing Windows Server 2008R2 and 2012R2, Microsoft Bitlocker Administration (MBAM) server management, write PowerShell and batch files. VMWare EXI upgrades, vSphere Clients, vSphere Horizon View Administrator, DISA DoD Enterprise Portal Online (DEPO) Entitlement Manager (EM), Advanced NetApp Network-Attached Storage (NAS) management; Advanced Microsoft File Share management, In depth CISCO Unified Computing System (UCS) configuration and management. Show less

Provide enterprise information, infrastructure and services support to the Alabama Army National Guard. Plan, administer, manage, configure, maintain, integrate, operate, service, secure, optimize, and troubleshoot information networks and systems. Work with system automation, security, service desk, visual information, video teleconference, and information services to provide integrated voice, video, and data. Provide technical guidance and advice to achieve a redundant, reliable, and… Show more Provide enterprise information, infrastructure and services support to the Alabama Army National Guard. Plan, administer, manage, configure, maintain, integrate, operate, service, secure, optimize, and troubleshoot information networks and systems. Work with system automation, security, service desk, visual information, video teleconference, and information services to provide integrated voice, video, and data. Provide technical guidance and advice to achieve a redundant, reliable, and available network. Coordinate and interact with National Guard Bureau (NGB) to provide interagency information systems. Management of RICOH Multifunction Function Devices (MFD), CISCO Voice over Internet Protocol (VoIP) Phones, CISCO Unified Call Manager Administration, 300+ switches and 80+ routers. Additionally ALARNG Dynamic Host Configuration Protocol (DHCP), Simple Mail Transfer Protocol (SMTP) Server, Managing Windows Server 2008R2 and 2012R2, Microsoft Bitlocker Administration (MBAM) server management, write PowerShell and batch files. VMWare EXI upgrades, vSphere Clients, vSphere Horizon View Administrator, DISA DoD Enterprise Portal Online (DEPO) Entitlement Manager (EM), Advanced NetApp Network-Attached Storage (NAS) management; Advanced Microsoft File Share management, In depth CISCO Unified Computing System (UCS) configuration and management. Show less

Montgomery, Alabama Area

Assigned as a CND team member for the Joint Operation with Army and Air National Guard specializing in identifying network security vulnerabilities, monitoring the network of intrusion attempts and virus activity, and defending the network by patching or mitigating vulnerabilities. Determining appropriate course of action in response to identified and analyzed anomalous network activity. Working with Wireshark, Kali Linux, Security Onion. 2016 February participated in the Cyber Gateway Event… Show more Assigned as a CND team member for the Joint Operation with Army and Air National Guard specializing in identifying network security vulnerabilities, monitoring the network of intrusion attempts and virus activity, and defending the network by patching or mitigating vulnerabilities. Determining appropriate course of action in response to identified and analyzed anomalous network activity. Working with Wireshark, Kali Linux, Security Onion. 2016 February participated in the Cyber Gateway Event that simulated a cyber related incident to a sponsoring company. My prime responsibility as a System Administrator (SysAdmin) was to harden and protect the Windows 2008R2 Server with the roles of primary Domain Name System (DNS), Active Directory Domain Services (ADDS), and Dynamic Host Configuration Protocol (DHCP) from Red Team cyber attacks. Show less

Montgomery, Alabama Area

Mission focuses on assisting soldiers down to the lowest level for support for the Alabama National Guard. Providing end user software and hardware computer support. Creating, configuring, testing, and applying to GuardNet21 (RCAS) computer software images. Assistant Site Administrator to reflect the standards of Alabama National Guard, NGB and the Army. Personalized IT support for Command Group and G1 Board functions. Other duties as assigned: Assistant System Administrator (SA). Managing and… Show more Mission focuses on assisting soldiers down to the lowest level for support for the Alabama National Guard. Providing end user software and hardware computer support. Creating, configuring, testing, and applying to GuardNet21 (RCAS) computer software images. Assistant Site Administrator to reflect the standards of Alabama National Guard, NGB and the Army. Personalized IT support for Command Group and G1 Board functions. Other duties as assigned: Assistant System Administrator (SA). Managing and update virtual servers and workstations. Quality Controlling GuardNet21 end user accounts and relinquishing permissions to users in File Server. Personally responsible for a Windows 2008R2, primary roles of Windows Deployment Service (WDS), Microsoft Deployment Toolkit (MDT), Windows Server Update Services (WSUS), and responsibly to for the upkeep of the baseline enterprise Windows 7 images. Specializing in Dell Workstations and Laptops, because of their ease of manipulation. Additionally tasked as junior SysAdmin for the DCSIM G6 IMO. Improving managing Windows Server 2008R2; Virtual Desktop Infrastructure, specializing vSphere Virtual Server and Workstation management and VMware Horizon View Administrator; NetApp Network-Attached Storage (NAS) management; Microsoft File Share management; CISCO Unified Computing System (UCS) configuration and management. Show less

Montgomery, Alabama Area

Attached as a "First line" Tier 1 Service Desk Technician who validates and provides solutions to customer requests. Troubleshoot all information technology issues, including software compatibility, misconfiguration, and error, hardware, and some networking. Specializing in Active Directory Users and Computers (ADUC) management, administration of Windows 7 systems, and basic networking and port security errors with CISCO switch models 3560, 3750, 3825 series in 8, 24, and 48 port switches… Show more Attached as a "First line" Tier 1 Service Desk Technician who validates and provides solutions to customer requests. Troubleshoot all information technology issues, including software compatibility, misconfiguration, and error, hardware, and some networking. Specializing in Active Directory Users and Computers (ADUC) management, administration of Windows 7 systems, and basic networking and port security errors with CISCO switch models 3560, 3750, 3825 series in 8, 24, and 48 port switches. Install and update desktops, laptops, peripherals, and related software. Management of user accounts and Cyber Awareness training at the enterprise level for the Alabama Army National Guard. Show less

Montgomery, Alabama Area

Management Air Force Network (AFNet) and Legacy (Pre-AFNet) DRA Accounts includes but not limited to addition, editing, removal. Types: User, Computer, Distribution Lists, Security Groups, and Organizational Boxes. Validated requests included: Mailbox size increase to IA dates. Maintained above standard customer service to CONUS and OCONUS users. Vigilant troubleshooting skills to find baseline issue and resolved issue in timely manner.

Information Services Technician Warrant Officer Basic, Information Technology

manage the training of personnel on the planning, installation, administration, management, maintenance, operation, integration.

Information Technology Specialist Advanced Leader, Information Technology

Supervision of the deployment the deployment, operation, and maintenance of server management system to include but not limited to: Cisco.

Bachelor Of Arts (B.A.), Game Design & Development, 0.77

Focus your talent and learn game design, 3D modeling, or character animation, and prepare you with the latest knowledge and skills.

Bachelor'S Of Science, Information Technology, 2.5

Information Technology

Information Services Specialist, Information Technology

Activities and Societies: Review security laws and regulations; administer networks; install and configure server software; perform.

Bachelor Of Applied Science (B.A.Sc.), Computer Science, 3.0

Computer Science