Anthony Colfelt Email & Phone Number

Berry, New South Wales, Australia

Windward Publications is the publisher of the well-known cruising guide to the Whitsunday Islands, "100 Magic Miles of the Great Barrier Reef – The Whitsunday Islands" which is now in its 14th editition.

Berry, Nsw

‘Handmade Web & Design,’ is a successful boutique branding, design & web development agency based in Berry on the NSW South Coast. It was established by Emma and Anthony Colfelt in 2012 and has grown into a strong business with 9 talented employees. At Handmade, we have built our reputation by delivering results through expertise, high-quality work and personal, professional service. We enjoy working with a wide range of businesses, helping them to transform their digital marketing experience and business outcomes.Services:• Website Design & Development• Brand Development• Digital Marketing, SEO and Social Media Strategy • User Experience Research, Strategy, Design and Testing

Sydney, Australia

Consulting on the design of useful and enjoyable products, services and spaces. Researching and designing the customer experience (CX) for software applications, mobile apps, physical stores, call-centres and physical artefacts to support excellence in service design.Projects included: UI design of Hoyts Stream VOD service; Service design research for Optus Gen 5 physical stores, Beaurepaires service centres, and Service NSW centres.

Sydney, Australia

My role was to shape the CEC's approach to service design; to drive quality and innovation at a project level; to infuse design thinking into projects; and to develop new business. The Customer Experience Company employed about 50 consultants.As an Associate Director, I led and delivered service design consulting projects. To do this I leveraged my background as a researcher, an interaction designer, an experience architect, a graphic designer, a manager and a problem-solver.At the intersection of management consulting and service design, The Customer Experience Company (CEC) helps large organisations to design and deliver great products and services for their customers, particularly where these pose a multi-faceted and complex challenge. Their blend of traditional business consulting and design enables CEC to create innovative and meaningful solutions for customers, but most importantly, to deliver them too.From measurement of customer sentiment; research into customer behaviour, to co-designing solutions with staff and customers and then embedding them through systems implementation and change management, The CEC helps create great customer experiences end-to-end.

Sydney, Australia

After leaving the Creative Directorship to work part-time, I consulted mainly with the financial industry to help them create better cross-channel, multi-touchpoint customer experiences while reducing the risk around innovation. My job was to help Different's clients to look at themselves from their customer's perspective, and then innovate based on opportunities revealed by one-to-one observational research. We designed meaningful solutions by meeting customer's unarticulated and latent needs.A highlight project was the "Bank of the Future" branch service experience for Westpac which involved making entire branches out of cardboard, cling wrap and bits of 2 x 1 pine...

Sydney, Australia

Different provided user experience design consulting. Based in Sydney, Australia, it serviced the medical, financial, tourism, telecommunications and media sectors among others. I formalised Different's approach to Customer Centred Design and managed the design of software, complex transactional web sites, in-store experiences and products from the basis of studying customers and their behaviours with ethnographic techniques.While also involved in sales, I line-managed 22 experience architects and 6 visual designers and was a member of the senior management team which grew the company to approximately 50 employees. It was the largest customer experience design consultancy in Australia at this time.

Greater Seattle Area

Responsible for output and management of graphic design, branding, copywriting, usability, user experience and information architecture for myfamily.com. Rebranded, redesigned and re-platformed the old site into a new shiny Web 2.0 product. My team was 5 people representing all areas of UX design.

Greater Seattle Area

Responsible for team of 7 UI Designers and Information Architects' output. Leading the team through User Experience challenges, implementing best practice in user centric process and finished products. Saw through a major redesign of the Classmates website and many new or improved individual features.

Greater Seattle Area

Providing Information Architecture and User Centered Design leadership for successful dot com. Worked to rebuild various community based applications for reconnecting old friends via virtual and real events.

London, United Kingdom

Creative leadership, design management, brand development, interaction design, information architecture, user interface design, user centred design advocate and coach, usability testing, methodologies research, line management, teaching.2 years as the creative lead for building new web-based community and digital identity applications such as "Connector" presence-based IM Client, a hosted chat content production system, and "Single Sign-On" - the universal registration and authentication system for bbc.co.uk. 9 months as the acting Interaction Design Team Leader and original concept designer working on The Creative Archive.

London, United Kingdom

Web design, Information Architecture, Interaction Design, Graphic Design, Brand Development, Design Project Lead.Design of program websites as well as central BBC website areas and services such as the home page, site wide templates and navigation systems. Notable projects included the first Teens category, the 'Cult TV' suite of sites, the global navigation toolbar and the most significant redesign of the main homepage to date.

Canberra, Australia

Graphic design; Corporate Identity development, promotional and marketing productions, taking and developing design briefs; quoting design and production of projects; production/print liaison; mentoring/coaching other designers; client liaison and management; pre-press and quality assurance.

Bachelor Of Graphic Design, Graphic Design, Photography, Illustration, Advertising

Activities and Societies: Student Newspaper, Dive ClubBachelor of Graphic Design – included illustration, graphic design, photography.

High School, Fine/Studio Arts, General

Majored in 3 unit Visual Arts and Musical Performance. Major artwork was selected for ARTEXPRESS exhibition in 1993, which exhibits.