Cole Robinson Email & Phone Number

Riverton, Ut, Us

Irvine, California, United States

Establish and maintain a trusted and strategic advisor relationship with enterprise accounts to help drive value and ensure client success Collaborate with engineering and product development teams on data migration tools and processes to ensure successful implementation and integration servicesCreate systems to efficiently migrate client data into R365 software from 3rd parties while ensuring data integrityCommunicate effectively with both internal and external senior-level and executive management to assess customer needs, maximize retention and growth, and evaluate ongoing learningsGuide integration team on best practices and SOPs to ensure compliance and data integrity standards are metInterview and onboard new team members, prepare training documentation, and facilitate quarterly performance reviewsAnalyze trends in KPIs to identify areas of improvement including response time and resolution ratesMaintain a quarterly CSAT rate of 90% or higher; Currently achieving 97%

Supported over 100 Point of Sale integrations with data sources including SQL databases and APIsServed as day-to-day client account contact for 3rd party POS integrations and data reportingFacilitated interaction and workflow between project managers, including external service providers ensuring on-time software releases Built trust and rapport while identifying areas of opportunity, highlighting and documenting best practices for POS integration processes

Irvine, Ca