Colin Beeks Email & Phone Number

Personal Profile•Strong Operational Manager•Motivational Coach•Highly engaged and adaptable•Strong people engagement skills and people person•Influential character•Performance Driven•Credible and PassionateAchievements•Achieved Lean 1a accreditation•Ranked number 1 Operational Manager in Virgin Media in 2010•Led site through transitional change from Cable to Mobile, at the same time as delivering Model Contact Centre structure change and full office refurbishment •Achieved improved employee engagement results for Sheffield Contact Centre from 68 to best in class 87•Indentified opportunities to improve customer satisfaction•Strong delivery framework for succession planning•Set up ‘Graduation’ Contact Centre for new starts and saw attrition decrease from 100% to 22%Specialties: •Excellent knowledge of sales through service•Proven track record at this level for 7 years in managing customer related operations in a complex environment•Significant experience in leading and inspiring teams in a customer focussed environment, with strong coaching and leadership skills•Implemented change and performance enhancing initiatives•Experience in dealing with multiple stakeholders•Excellent relationship management and influencing skills•Strong decision making skills

Listed skills include Performance Management, Call Centers, Employee Engagement, Contact Centers, and 14 others.