Within my role as Area Manager for Coventry & Warwickshire I manage four sites over the areas, running two contracts; ESF Flexible Routeway & Flexible New Deal, ensuring contractual targets and KPI’s are met.I embarked upon sourcing and securing property, employing staff and implemented procedures/policies to ensure the smooth running of the contracts. As an Area Manager I am responsible for contract KPI’s, profit and loss, budgets, MI data, and expenditure. I am competent in detailed reporting, forecasting, contractual requirements and development plans. Close working relationships with Job Centre Plus and Department for Work and Pensions ensure they are happy with the contracts performance. Managing two contracts over four sites proves that I have excellent organisational skills and the ability to multi task. I excel at using appraisals/reviews to engage/inspire my team and offer a wide range of support. I provide clear leadership and business direction to all team members by effectively communicating contractual requirements to ensure we meet performance criteria.Close working relationships with Directors ensure that I have an excellent understanding of Job Centre Plus Contracts including Job Entry Rates and National League Tables.

I managed a team of 5, concentrating on meeting contractual targets for the company.I recruited my team and trained them into their roles; Receptionist/Administrator, General Administrator, Recruitment Coordinator and Finance Administrator. Close working relationships with company directors mean I can motivate my team to implement day-to-day tasks as well as long-term objectives. I successfully completed two LSC Audits and have undergone an Adult Learning Inspectorate (ALI) Inspection achieving a grade 2.I supported all Tutor/Assessors and Internal Verifiers, ensuring Quality Assurance is met in all documents produced.

I inputted all new proposals onto the system. I guided the financial advisor through the insurance process, advising which policy would suit the client, and helping the financial adviser to complete the forms and getting the cover they need straight away.I worked with the client’s doctor and private medical assessing company to obtain vital medical information.I administered the company’s business diary to ensure that the client’s were fully covered at the end of the application process. Finally I proved my ability and knowledge in new business by training new employees in the department.