Colin Birney Email & Phone Number

AV MSP provides fully outsourced AV managed services for corporate, education, and AV integration customers. We accomplish this via a Tier 2 remote service desk, vendor management, remote monitoring and access, AV team management, and AV team staffing. We also provide a full set of AV consulting services including business consulting, AV design, RFP/bid.

Richmond, US

• Full-time consultant focusing on AV and IT service design, business consulting, and teaching organizations to create a culture of continuous service improvement. I use my background as a customer of the AV and IT.
• Global program manager for $36M/5-year AV managed service provider transition for pharmaceutical customer, overseeing transition efforts for asset management, VNOC staffing, call production, event production, and.
• Service Delivery Manager for global tech customer.
• Product manager creating AV, digital collaboration, and IT products for global service provider.
• Product manager prototyping new in-office and remote work systems for global tech company.
• Led global pharmaceutical customer in multi-phase user experience design project including baseline user polling to establish NPS, user interface analysis, and recommendations documentation for new standards.

Bristol, England, GB

Ensuring great user experiences for the US, Canada, and UK by taking customers through the journey from quote to implementation with New Wave Workspace.

Fairfax, VA, US

• Adjunct Instructor at AVIXA teaching classes at InfoComm 2017 and 2018. Classes are:InfoComm 2019
• TD03 - Design Level 2: Infrastructure 3 Day Course
• IS189 - "Now What?" Workshop on Managing AV with IT Standards
• IS137 - Managing AV with IT StandardsInfoComm 2018
• IS038 - Integrating AV with Modern Interior Design
• IS051 - Asking the Right Questions About AV Managed Services

Mountain View, CA, US

• I managed fast-paced AV deployments globally as well as provided design support for asset management, vendor management, and standardized AV systems. Highlighted projects include:
• Chicago Lobby Video Wall - managed the installation and service contract design for a 41 display video wall driven by custom Google-made software. The wall greets visitors as they enter the new Google Chicago offices.
• Chicago Lake Michigan Event Production Space - managed the installation of a 327 seat event space that is part of a large conference center in the new Google Chicago office.
• Google Campus for Entrepreneurs Global Service Contract - recognized the need and designed a global service and support contract with on-site AV staffing for the Campus locations. This has allowed these locations to.
• Singapore Customer Experience Center - managed the installation of a 26 foot long, custom design curved LED wall as well as three breakout rooms that made up the customer experience center in the new Google Singapore.
• Singapore Lobby Video Wall - managed the installation of a custom 26 foot high LED wall that greets visitors as they enter the office lobby at the new Google Singapore office.

Houston, TX, US

• I coordinated reliable AV integrator partnerships and a scalable design plan for LINN's AV and video conferencing services moving forward. Details:
• Provided client with long term VC service design for conference room, desktop, and mobile platforms utilizing existing Lync 2013 infrastructure and emerging AV technology.
• Created standardized AV design to accommodate all room types across existing corporate locations and newly acquired assets.
• Created AV retrofit plan and budget for all new and existing assets using standardized AV designs.
• Worked with AV integrators to provide standardized service, travel, and integration pricing with SLAs for all locations.
• Executed the company's first webcast virtual town hall.

New York, NY, US

• I led initiatives to bring IT services in line with ITIL standards as well as improve current service delivery methods. I also managed various projects within the Infrastructure and Security groups with focus on AV and.
• Worked across all IT functions with a team of consultants and Hess employees coordinating process documentation, website design, and communication plan for a new IT help desk and portal (ServiceNow) launched to over.
• Project lead and process owner for all new ServiceNow initiatives including contract, asset, problem, application portfolio, and change management.
• Responsible for all AV and VC design, planning, and service globally.
• Managed mobile and desktop VC rollout including software deployment, licensing, and communication plans.
• Speaker on service automation at ServiceNow Knowlege14 Conference.

New York, NY, US

• I built an AV support team and global support model as well as launched new AV/VC initiatives, improving the performance and perception of AV at the company.Details:
• Led a team of contractors and an extended IT support team to provide day to day support for over 500 audio/visual rooms globally.
• Managed consultants, integration firms, and architects on all AV and VC projects in US, European, Middle Eastern, African, and Southeast Asian offices.
• Worked closely with all business units providing design and project coordination on AV and VC integrations and upgrades globally
• Created a project recording and maintaining records for all global AV assets.
• Launched video conferencing as a service globally including new virtual meeting rooms, updated touch panel interface, and room booking tool to over 10,000 employees in 16 countries.

Provide on-set sound recording for narrative films, commercials, and industrial productions.

Provide post-production dialog editing, SFX design, and sound mixing for narrative film, commercial, and industrial productions.

Milwaukee, WI, US

Managed global video conferencing and audio visual technologies. Converted to FTE at Hess in this role.

Chattanooga, TN, US

Provided in-house Crestron programming, on-site A/V support, and A/V integration services nationally, as well as supporting global video conferencing services.

Atlanta, GA, US

Designed and coordinated new A/V room integration globally, provided daily operation support over global video conferencing network, oversaw operations of rooms locally.

US

Designed and managed the installation of corporate and academic sound, video, and control systems.

Responsible for teams of installers overseeing commercial AV integration in corporate, educational, sports arena, and house of worship locations.

Bachelor Of Science (B.S.), Industrial Engineering

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program