Colin Brosnan

Colin Brosnan Email and Phone Number

Quality analyst | Call Center Expert | Customer Service Advocate @ Infosys BPM
bengaluru, karnataka, india
Colin Brosnan's Location
Ireland, Ireland
About Colin Brosnan

Highly skilled quality analyst with 8 years of experience in the call center industry. Dedicated to delivering exceptional customer service and improving call center operations through data-driven insights and best practices. Proficient in data analysis, communication, technology, leadership, and industry-specific knowledge. Experienced in creating impactful PowerPoint presentations and analyzing data using Excel. Effective communicator with strong presentation skills. Currently specializing in the new hire journey of employees to ensure seamless onboarding and training processes. Passionate about knowledge sharing and regularly facilitates best practices sessions with colleagues, managers, SMEs, and agents.

Colin Brosnan's Current Company Details
Infosys BPM

Infosys Bpm

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Quality analyst | Call Center Expert | Customer Service Advocate
bengaluru, karnataka, india
Website:
infosysbpm.com
Employees:
21662
Colin Brosnan Work Experience Details
  • Infosys Bpm
    Quality Analyst
    Infosys Bpm Nov 2021 - Present
    County Wexford, Ireland
    Analyze call center metrics and data to identify areas for improvement and enhance customer service qualityDevelop and implement quality assurance programs, policies, and procedures to ensure compliance with industry standards and regulationsCollaborate with cross-functional teams to resolve customer complaints and issues, and develop strategies to prevent them from occurring in the futureProvide coaching and training to call center agents to improve their performance and meet quality standardsUtilize advanced technology tools and software to improve call center operations and optimize customer experiences
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  • Infosys Bpm
    Customer Service Representative
    Infosys Bpm Oct 2015 - Nov 2021
    Ireland
    Assisted customers with their inquiries and complaints through phone, email, and chat support channelsMaintained accurate records of customer interactions and transactions using CRM softwareResolved customer issues in a timely and efficient manner, exceeding performance metricsCollaborated with cross-functional teams to resolve complex customer issues and provide follow-up supportParticipated in ongoing training and development to enhance customer service skills and knowledge
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  • Dukes Esports
    Public Relations Manager
    Dukes Esports Dec 2016 - Jul 2018
    County Wexford, Ireland
    Handing the social media side of the organisation while also dealing with sponcers, other organisations and the esport media

Colin Brosnan Education Details

Frequently Asked Questions about Colin Brosnan

What company does Colin Brosnan work for?

Colin Brosnan works for Infosys Bpm

What is Colin Brosnan's role at the current company?

Colin Brosnan's current role is Quality analyst | Call Center Expert | Customer Service Advocate.

What schools did Colin Brosnan attend?

Colin Brosnan attended Institute Of Technology, Carlow.

Who are Colin Brosnan's colleagues?

Colin Brosnan's colleagues are Palepa Taofia, Nivash Mishra, Jackielyn Gigante, Sireesha Pothuraju, Karan Mehra, Pinaki Ray, Sujit Wadekar.

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