Site based senior engineer supporting customer base at Shared Services Centre. Responsible for the smooth running of the all IT equipment covered by the outsourcing contract.• Acted as prime focal point for all on-site hardware/software problems.• Diagnosis and resolution of complex hardware/software/network issues.• Responsible for implementation of all operating system security patches.• Accountable for the build and installation of workstations/laptops.• Responsible for… Show more Site based senior engineer supporting customer base at Shared Services Centre. Responsible for the smooth running of the all IT equipment covered by the outsourcing contract.• Acted as prime focal point for all on-site hardware/software problems.• Diagnosis and resolution of complex hardware/software/network issues.• Responsible for implementation of all operating system security patches.• Accountable for the build and installation of workstations/laptops.• Responsible for the planning and implementation of all moves within the Shared Services campus.• Supervision of all other on-site engineers, including work allocation. Show less

Responsible for the implementation of “Small Projects” i.e. projects less than £50K or 50 man days, from requirement analysis through to post implementation review.Projects included:-• Installation of DVLA’s new laser engravers.• Upgrade of Transport for London (TfL) infrastructure.• Upgrade of Automated First Registration infrastructure between Vehicle Manufactures and DVLA (i.e. Ford, VAG, Suzuki, etc)• Relocation of several Local Offices, i.e. Borehamwood.• Liaison… Show more Responsible for the implementation of “Small Projects” i.e. projects less than £50K or 50 man days, from requirement analysis through to post implementation review.Projects included:-• Installation of DVLA’s new laser engravers.• Upgrade of Transport for London (TfL) infrastructure.• Upgrade of Automated First Registration infrastructure between Vehicle Manufactures and DVLA (i.e. Ford, VAG, Suzuki, etc)• Relocation of several Local Offices, i.e. Borehamwood.• Liaison with internal service delivery units and 3rd party suppliers.• Production of all associated project plans and reports. Show less

Installation and moves of customer kit at main site and local offices around the UK. • Planning and implementation of moves/installations.• Liaison with Project managers and customers.• Software builds of PCs in a lab environment. • Installation of software across customer base.• Involved in Tech Refresh rollout projects of desktop systems, EPOS systems, Server and Operating System Upgrades.• Supervision of junior engineers.

Installation and moves of DVLA equipment at main site and local offices around the UK, 3rd line support for DVLA’s systems.• Specialised Internet PC builds and one-off PC builds as required. • Responsible for CEO mobile computing requirements.• Planning and implementation of all DVLA’s moves, installations and relocations• Anti Virus liaison officer.• Third line support for all DVLA’s IT systems. • Attendance at monthly Service Review meetings with EDS and DVLA… Show more Installation and moves of DVLA equipment at main site and local offices around the UK, 3rd line support for DVLA’s systems.• Specialised Internet PC builds and one-off PC builds as required. • Responsible for CEO mobile computing requirements.• Planning and implementation of all DVLA’s moves, installations and relocations• Anti Virus liaison officer.• Third line support for all DVLA’s IT systems. • Attendance at monthly Service Review meetings with EDS and DVLA staff.• Management of DVLA’s Helpdesk as and when required. • Supervision of Junior Engineers.• Involved in Tech Refresh rollout projects of desktop systems, EPOS systems, Server and Operating System Upgrades. Show less