Responsible for the center’s day-to-day clinical and divisional operations. Ensure appropriate use of resources, quality, service and exceptional patient satisfaction. I work with my team and directors to plan, develop, market, and promote services and programs to internal and external customers. Forecast, develop and implement policies and procedures in the areas of customer service, human resources and finance and budget. Manage patient accounts and the center's operating budgets. Market and outreach to help facilitate cooperative and collaborative community and institutional relationships.

Responsible to plan, organize and supervise day-to-day operations of the Customer Service valet/messenger and front desk/reception staff. Hire and train new staff. Analyze complaints, suggestions and provide appropriate follow-through. Provide assistance and feedback if necessary to increase effectiveness and productivity. Help to develop departmental valet/messenger and front desk strategies consistent with the organization’s mission for continuous quality improvement. Enforce polices and procedures.