Oversee the operation, maintenance and administration of Diamond’s operating and management systems so that they function reliably, meet the organization's business needs, and utilize the organization's IT resources effectively. Manages activities relating to Incident Management, prevention and Response, Problem Management, Monitoring, Global Support and Resort Technology.

• Responsible for the delivery of IT Support & Technical Services to over 5,500 team members globally consisting of 75 Resorts and Sales Centers and 4 corporate offices through multi-national Support Desk and Field Technicians. • Budget management of IT CapEx funding.• Responsible for the development activity, performance and reliability of the enterprise SharePoint 2010 environment.• Provide leadership for change management, user access management, client operations, incident management, knowledge management, problem management and Technical support teams.• Responsible for IT change management activity and ensure adherence to the change management process and assure timely and effective communication of scheduled IT changes. Serve as a member of the Change Advisory Board. • Develop and implement strategy for all client based services for Diamond Resorts International to ensure continuous improvement of technical support and hardware maintenance globally. • Oversee vendor management for all end user IT hardware maintenance vendors, to include developing relationships, negotiating lower cost and ensuring all contractual obligations are being met. • Govern the procurement of end user IT software, hardware and service provision.• Develop, monitor, evaluate, and manage Service Level Agreements (SLA) with all customers. Conduct surveys to measure performance.