As a member of the Conversion team, each project involved client onboarding and developing repeatable processes to efficiently load client-provided data onto company platforms. This included data mapping, weekly data transformation iterations, and comprehensive data failure reporting throughout each phase. Quality assurance (QA) loads were conducted by loading transformed data into a production-like environment to proactively identify and address potential issues that could arise during live production loads.Implementing these standardized processes not only mitigated potential data failures but also significantly enhanced our success in on-boarding clients onto the company platform.

In this role, I provided on-site support for hardware, software, and server systems as well as driver and phone systems. Notable accomplishments include successfully implementing a driver cashiering system, upgrading hardware in the contact center, and supporting the transition from a manual payroll system to a payroll provider.

As a valued team member within the Finance team, I specialized in reconciliations, purchase order workflows, and monthly/annual financial reporting. A significant achievement in my role was successfully transitioning our purchase order process from paper-based to an efficient online system. This initiative involved designing, testing, and implementing the new online process, which included capturing approvals for different spending levels. As a result of this transition, we eliminated the inefficiencies of paper chasing and approval follow-ups, significantly expediting our ability to process spending requests.

I played a pivotal role in providing high-level support for the U.S. version of the company's QuickBooks product through call center operations.

As Senior Manager, I led teams in delivering exceptional customer experiences across multiple high-traffic movie theaters in Edmonton and the surrounding area.Key responsibilities included driving revenue metrics, implementing cost control measures, team training and coaching, and ensuring optimal facility upkeep.

I specialized in corporate-level financial statement preparation and account analysis for a publicly traded hotel operator.

I specialized in bookkeeping, compiling financial statements, reviewing financial statement presentations, conducting account reconciliations, and providing support on audit engagements.