Dedicated housing professional with particular expertise in service improvement, policy and projects, combined with broad housing operations experience in a career with well-regarded housing groups. - Led business planning, policy, projects and service reviews, motivating staff teams to achieve financial and service improvements. - Strong analytical skills combined with the ability to communicate complex statistical data to a range of audiences.- Committed to excellence in service provision, seeking to engage customers to find innovative solutions that improve outcomes and customer experience - Supportive and influential style of leadership with high priority on team building, staff development and effectively managing change. Additional languages - fluent French, working knowledge of Russian.
Listed skills include Policy, Performance Management, Social Housing, Negotiation, and 27 others.