Delivered administrative and developer support for IT service management systems (HP Service Manager and Service Now) and file transfer system (Cerberus). Performed daily system checks, system troubleshooting, and software updates for HPSM and Cerberus. Conducted account setups, password resets, and group assignments with a high degree of customer satisfaction.• Created user guides, PowerPoints, and flow charts, documenting complicated procedures and providing instruction when covering other peer’s roles.• Planned, integrated, and managed file sharing system (Cerberus Secure File Transfer), installing on time. Utilized by +600 users regularly.• Oversaw admin functions for Cerberus, such as renewing certificates, monthly backups, and version updates while coordinating with stakeholders and affected teams.• Customised file sharing system, enabling health care facilities to send COVID related patient documents between facilities securely, saving COVID response teams significant time and effort.• Facilitated transfer and manipulation of system data (ticket data, user accounts, groups, locations) from legacy IT ticketing system (HPSM) to the new system (Service Now), achieving on time and importing without fail.• Launched yearly calendar for on call staff, planning and organising diligently.• Worked with ITIL service management process framework.• Generated reports from SQL Server database, using custom T-SQL queries.• Offered in person training every month for all new users of IT ticketing system, instructing on incident and change management workflows.

Maintained current ASP web-based application and SQL Server databases. Handled agile programming requests from staff. Produced and altered dynamic reports and invoices. Built T-SQL queries for large financial reports. Debugged sections of application. Created new courses and classroom structures. Developed exams and marking systems for student enrolment.• Sustained and improved legacy web-based system used by school teachers, administration, and students to track student data, exam results, financial records, schedules and classes, achieving more reliable system and reducing time spent recreating results manually.• Resolved issues with formatting, technical data errors, and progressed system functionality for staff regularly.• Enhanced reporting system for teachers, preventing manual reports. Generated multiple choice exams for students that were automatically graded, heightening time and efficiency.

Managed JDE ticketing system. Handled requests for clients. Shipped computer hardware to sites. Oversaw multiple data systems. Wrote VBA macros for reports and automated email creation and distribution. Compiled daily logistics reports.• Processed shipment of computer hardware from different sites, tracking and maintaining a database of hardware and movement of product.• Automated email creation and data storage, applying VBA code in Excel, cutting process time by 50%, data entry mistakes, and bottleneck from large deliveries of product. Documented entire process, allowing utilisation by anyone.

Provided administrative and developer support for custom built software application, including system troubleshooting and user support. Produced and transformed insurance forms and contract templates. Wrote / changed advanced T-SQL queries for various reports and forms. Constructed dynamic reports in VB.NET, Word, and Excel. Altered VB.NET in-house software code. Composed VBA macros for Excel and Word documents. Conducted user logins and privileges.• Made contract filing system paperless and stored digitally, decreasing paper printing and physical storage needs.• Shrank workload for insurance brokers by automating contract creation process.• Programmed forms in VB.NET application, improving user interaction and functionality.

Developed MS Access application for supplements company and customised to department requirements. Maintained website and database and rewrote most of the code in the Microsoft Access application. Provided IT troubleshooting and addressed agile requests.• Upgraded reports and fixed stock system, allowing easier reordering for management.• Advanced existing application and enriched performance and functionality for all users by amending interface and functionality for sales, accounting, and shipping departments.• Automated shipping department process, lessening process time and data entry mistakes, leading to lower shipping costs and higher customer satisfaction.• Implemented sales forecast system used by sales representatives, forecasting product numbers needed in a store for foreseeable future. Increased sales and helped meet inventory level for specific products.

I drove and operated the systems in a Google Street View Car around the North West of Ireland. It involved planning routes to map, using the in car systems, swapping out harddrives and occasionally troubleshooting the hardware and software when faults may occur. I had to deal with a lot of inquiries from the public and deal with them in a professional manner while maintaining the reputation of Google.