Colin Lee Email & Phone Number

紐西蘭 Auckland 奧克蘭市

Auckland, New Zealand

Key Achievement: Play an important role in a project team involving establish new company, particularly the office and production area which shortened the construction period by months.▪ Manage production preparation, in process monitoring, and after production process.▪ Assist production manager with people management, eg: roster, time and attendance, leave, performance and training. ▪ Monitor and evaluate equipment status and coordinate maintenance as needed.▪ Ensure proper process and manufacturing policies are implemented and followed by the team.▪ Assist QA/QC with quality inspection and assurance.▪ Act as safety champion and lead the development of safety culture.

Auckland, New Zealand

Key Achievement: Obtained and built relationships with new suppliers and reduce the costs for the company which increased company annual profit compared to the previous financial year.• Meeting with prospective clients.• Perform on-site field research of existing conditions and take photographs and measurements.• Provide materials and labor to suit clients' needs.• Quote projects, follow up on leads, and close sales.• Establish a timeline for the project.• Set expectations for the contractors and the client and ensure expectations are met.• To lead, direct and manage project delivery of all site operations.• Provide oversight for daily updates of activities that impact the site, buildings, residents, and property operations.• Facilitate communication between the job, clients, company, suppliers, and contractors.• Keep track of the budget and the timeline.• Address issues as they arise and communicate with the client, as needed.• Resolving and troubleshooting job-site issues.

Auckland, New Zealand

• Maintains accurate records of inventory, equipment maintenance, and mandatory safety training.• Communications with all internal and external stakeholders in regards to airlines catering equipment stocks and their movement.• Develops and manages processes for equipment maintenance and parts replacement.• Maintains safety records, documenting all accidents, near-accidents, and violations of operating rules.• Oversees safety equipment.• Performs other related duties as assigned.

Auckland, New Zealand

Key Achievement: Received a Certificate of Appreciation for outstanding customer service in 2018 due to a positive customer service case which has been selected to publish on company internal magazine.• To ensure that the Ground Handling Agent and other service suppliers deliverservices which passengers’ expectations are met or exceeded.• To deal with problems arising such as delays, disruptions, excess baggage or deniedboarding.• To use initiative to resolve problems outside guidelines, keeping Airport Managerinformed of the action taken.• To ensure the expeditious and accurate completion of all post flight activities andany future queries responded to.• To liaise and communicate with related government agency such as CAA, AviationSecurity Department, Immigration and Custom as well as Airport Company.• To undertake various administrative functions and duties as directed by the AirportManager in order to meet the needs of the operation.

Auckland, New Zealand

Key Achievement: Lead a team of 5 staff directly in establishing the new station in Auckland among China Airlines' world wide network at 2011 and work as acting Airport Manager from late 2016 to 2017.• To lead, guide, train and develop staff in order to ensure a highly productive, motivatedworkforce.• To undertake various administrative functions and duties such as rostering in order to meet the needs of the operation.• To ensure that the Ground Handling Agent and other service suppliers are fully briefed regarding Airlines requirements and that they deliver them in a timely and efficient manner so the service handling proceeds smoothly and passengers' expectations are met or exceeded.• To deal with problems arising such as delays, disruptions, excess baggage or deniedboarding, within the guidelines provided by the Airport Manager.• To use initiative to resolve problems outside these guidelines, keeping AirportManager informed of the action taken.• To efficiently investigate and respond to queries, complaints and claims receivedfrom various head office departments or passengers directly.• To liaise and communicate with related government agency such as CAA, AviationSecurity Department, Immigration and Custom as well as Airport Company.• To ensure the aviation security and health and safety requirements are followed.

Auckland, New Zealand

Key Achievement: Been selected to join a pilot project to be able to do everyday airport duties listed below and also handle domestic calls during call peaks, which includes: answering general inquiries from domestic customers; creating new bookings and making changes to existing bookings; selling Air New Zealand product, booking packages, hotels and rental cars, answering queries relating to Air New Zealand Frequent Flyer Program; and handling disrupts as well as schedule changes.• Providing world class customer service• Dealing with customers queries/complaints• Ensuring customers are informed of customs regulations• Check-in customers for Air New Zealand (International) and customer airlines. Thisinvolves accepting luggage, checking customer documentation, (e.g. passportvalidity and visa requirements), issuing seat allocation and boarding passes• Assisting with the flight arrival and flight departure processes• Gate management/boarding announcements• Driving the Air-Bridge for passenger loading and unloading

Auckland, New Zealand

Key Achievement: Been selected to join 'buddy training' program in order to train and support new employees.Awarded DFS Team Player of The Month: Nov. 2007 and Jan. 2008.• Customer service• Dealing with customers queries/complaints• Stock control and presentation• Cash handling• Signage Making

Bachelor Of Arts - Ba, Japanese

Diploma, Japanese

Certificate, Information System