- Reduced labour costs by 20% while maintaining excellent service with results of improved productivity and reduced operational costs by 25%.- Generated operational reports for senior management once weekly on previous weeks performance.- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 25% food waste reduction.- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.- Placing and monitoring daily and weekly orders to keep stock levels at a manageable and profitable stock levels- Inspected preparation, storage and cooking equipment regularly to assess and maintain performance for cost-effective, safe operations.- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.- Complete restaurant opening and closing procedures and manage deposits

- Overseeing 6 CBD stores while maintaining in-store Management of the Flagship Store Myer Melbourne, and overseeing Myer Melbourne Tailored, St Collins Lane, Melbourne Central, Emporium and DFO South Wharf.- Reporting to State & National Manager in all business aspects. Store visits conducted second daily and ad hoc as required, overseeing, training & managing 30+ staff across these stores & performing rostering across multiple sites weekly.- Overseeing specific marketing, staffing, rostering, inventory, VM and sales techniques as per the product and market. - Compliance with various policies & procedures, OH&S and safety legislation as per each store’s setting and Rodd & Gunn requirements and liaising with Centre Management across multiple sites. - Overseeing store maintenance requests and OH&S reporting and scheduling contractors where required - Direction and adaptation of Visual Merchandising across all sites as per National Management directives - Alternating management styles as appropriate and directing all operational facets while driving sales and providing different levels of support to staff across all sites. - Promoting targets and KPI’s and ensuring customer service complianceand excellence at all times.- Train, challenge, motivate and encourage individual store managers and their teams both as a group and one-on-one where needed to perform at their highest levels

- Concession Manager of leading CBD Victorian Flagship Store, managing a team of 4 - 6 staff - Working within both Rodd & Gunn Company Policies & Guidelines, as well as stringently following Myer's strict Operating Procedures for OH&S & ensuring that all staff are working as such - Assisting in other Myer Departments & Concessions where needed to ensure the optimum customer service experience for all clientele - Concession rankings across the sales floor weekly - Coach, mentor & motivate sales team to meet targets & work effectively & cohesively as a team - Develop & execute sales strategies & personal targets, manage sales budgets, promoting incentives for team members - Visual merchandising of products & product knowledge training - Identifying staffing needs & interviewing accordingly - Staff rostering & training - Stock inventory & management - Liaising with State & National Management on company policies & directives - Manage & run stock take biannually

- Store manager of busy Melbourne Central Store, overseeing 4 staff & providing the boutique Rodd & Gunn experience - Managing returning VIP Rodd & Gunn Customer Loyalty Program customer needs, requests, orders & promotions personally - Training & refining staff sales techniques, product knowledge & customer service skills, improving store outcomes & customer in-store experiences - Executing sales promotions & window dressing liaising with Melbourne Central Centre Management re upcoming sales, promotions & advertising - Incident reporting as per Melbourne Central Policies & Rodd & Gunn Policies as necessary to OH&S - Staff training of Assistant Manager to new retail outlet skills & knowledge & promoting to Management

- Store Manager of Rodd & Gunn Retail Top-Selling Outlet Store in vibrant Docklands location with heavy foot traffic - Managing 6 staff, (2 floating) & rostering according to strict budgeting systems - Overseeing, staffing & advising our other Melbourne outlet at Spencer Street CBD - Stock inventory & transfer between stores based upon sales research & customer desires - Takeover & refocusing of store from C grade store to top-selling B grade store & leading outlet sales - Team building exercises & personal development for myself & staff - Recipient of Top Sales Award for B grade stores across all outlet stores nationally in December 2011 - Merchandising, window dressing, promotions management & staff training & sales incentives - Liaising with Centre Management for product displays throughout South Wharf Centre

- Assistant & Acting Manager of Onehunge Dressmart, - Auckland New Zealand – reporting to Store Manager & Regional Manager, overseeing 5 staff - Store key holder, responsible for store opening, safe codes & money handling - Visual merchandising training - Top retail outlet across the Rodd & Gunn Company 2 years running - Promoted through diligence, sales performance, exceptional customer service, dedication, commitment & perseverance from part-time Sales Assistant to Assistant & Acting Manager leading to appointment of position of floating store manager in Gold Coast, Australia