Franchisee Partner
CurrentAs a Franchisee and Venture Partner for both Good Guys and Freedom, I have been chiefly responsible for coordinating operations for the Toowoomba outlets in addition to managing staff, store promotions and merchandising, and delivering strategies to maximise sales and marketing functions.Due to the similarities between this role and my recent Good Guys role, my additional responsibilities have been grouped together here.Additional Responsibilities• Collaboration with Joint Venture Partners to manage human resource functions.• Management and maintenance of stakeholder relations with existing and potential suppliers. • Development and delivery of technical systems with associated point-of-sale training for the business support centre.• Coordination of all merchandising functions for the facility.• Management and maintenance of the corporate image and brand to maximise brand awareness.• Management of delivery and after-sales service strategies to improve customer satisfaction.• Development and implementation of internal processes and procedures supporting National SOPS functions.• Attendance at all State and Head Office meetings.• Facilitation of store inspections as per risk management strategies.• Management of store security, including after-hours inspections and CCTV monitoring. This also includes managing and reporting theft.• Management of internal company and regulatory compliance for all standard operating procedures.Most Notable Achievements• Managed the successful launch of the Freedom Furniture brand in Toowoomba from concept to the store’s grand opening. At the time, there was no support from Freedom in coordinating the launch, and I singlehandedly led the project management and procurement functions to establish the store and launch the grand opening of the outlet in addition to governance, operations, human resources, sales and marketing, risk management, and other operating strategies.
