Support Marsh Aviation Clients with Risk Management and Insurance solutions.

Support Marsh Aviation Clients with Risk Management and Insurance solutions.

Conducts investigations of operational safety incidents/accidents to diagnose casual and near casual factors through examination and root cause analysis. Conduct flight crew debriefs and lead meetings with responsible leaders for creating effective corrective action plans by presenting investigation/research outcomes. Generate incident closing final reports on the findings of investigations for presenting to the relevant departments. • Investigate alongside the Transportation Safety… Show more Conducts investigations of operational safety incidents/accidents to diagnose casual and near casual factors through examination and root cause analysis. Conduct flight crew debriefs and lead meetings with responsible leaders for creating effective corrective action plans by presenting investigation/research outcomes. Generate incident closing final reports on the findings of investigations for presenting to the relevant departments. • Investigate alongside the Transportation Safety Board of Canada to uphold aviation safety• Developed and mentored incoming investigators helping to eliminate bias in investigations• Determined and addressed escalating incidents by functioning as an on-call safety investigation Show less

Responsible for route planning, fuel burn calculations and en route weather deviations by exercising joint operational control with the pilot in command and executed collaboration with air traffic control authorities. Prepared and introduced operational flight plans in compliance with Transport Canada CASS 725.20 and company regulations.

Operations Coordination is the operational touch point between flight crew, all WestJet stations, Guest Solutions (GSol), and many other business units within WestJet’s world. This group gathers information regarding aircraft swaps and re-routes, as well as any aircraft mechanical issues or irregular operations (IROPs), monitors WestJet OTP and all activity in WestJet’s flight schedule. Operations Coordination is also responsible to monitor and communicate all delays, cancellations and holds… Show more Operations Coordination is the operational touch point between flight crew, all WestJet stations, Guest Solutions (GSol), and many other business units within WestJet’s world. This group gathers information regarding aircraft swaps and re-routes, as well as any aircraft mechanical issues or irregular operations (IROPs), monitors WestJet OTP and all activity in WestJet’s flight schedule. Operations Coordination is also responsible to monitor and communicate all delays, cancellations and holds company-wide. Show less

Functioned as check-in, boarding and baggage agent. Received both internal and external recognition for exceptional customer service skills provided to all WestJet guests while handling delays, cancellations and delayed/missing baggage. • Responsible for managing daily manpower planning for over 100 customer service agents and over 125 flights daily when fulfilling the role as a Daily Duty Coordinator

Canadian Forces School of Aerospace Control Operations (CFSACO) Conducted simulator training for Air Traffic Controllers in the Canadian Air Force.