Colin Meyer Email & Phone Number

Naperville, Illinois, Usa

Jessup Maryland Usa

Assume full managerial and leadership responsibility for Service Center, including budgeting, cost management, target and goal setting, service delivery and customer satisfaction monitoring, service innovation and implementation, service sales, recruitment, team development and delivery of operating profit targets to shareholders.

Jessup Maryland Usa

Responsible for full management accountability for delivery of customer support across the USA at more than 250 sites and an equipment installed base of over 1000; Directly responsible for customer support teams supervision and development; and profitable service business growth to maximize shareholder return. Capitalize on industry expertise in hiring, training, and administering a team of technical customer support engineers and technical specialists across the USATasked with boosting customer satisfaction ratings by 20% through instigation of effective customer support processes and measures.

Directed and coordinated the overall technical support functions for Emirates National Oil Company, a company producing petroleum product with more than 6000 employees. Provided expert oversight to the development and institution of strategic customer support programs to maintain and expand existing business as well as generate new sales through technical service. KEY ACHIEVEMENTS: * Successfully optimized response time to customer issues by over 100% through execution of all customer service and support programs.* Obtained a multi-year contract for the supply of lubricants and lowered fleet operating costs by 5% through innovation and presentation of lubricant usage and service monitoring program to a major ferry company in the Philippines. * Enhanced equipment up time and maintenance costs at a major construction company by over 15% through efficient coordination of a condition monitoring and customer relationship program; ensured and improved customer satisfaction by 50%.* Generated 8% annual growth through establishment and presentation of product application and business development program to retail arm EPPCO.

Responsible for management of all services to mining industry relating to the operation and maintenance of the liquid/solid spereation process and filter units. Directly responsible for negotiating service contracts and establish operations on site. Front line person for CRM.

Role was to establish and operate service offerings at customer sites. These included the design, construction and operations of fuel and lubricant storage facilites, the management of all SHE issues and the management of technical maintenance,IT and logistics teams.The offerings ranged from simple fuel facilities management to maintenance of mining and steel works equipment.The role had a sales element too as I was responsible for ensuring the evolution of business at customer sites.My responsiblities also included budgeting,staff recruitement and development, team development and profit management.

South Africa

Responsible for creation and management of Manufacturing market sales team for Southern Africa and for developing the strategies and action plans to develop this market. • Secured the Tongaat Hulett account away from Esso and grew it by 700 000 litres of aluminium rolling oil.• Responsible for all contract value management and ROI deliverables.• Proficiently negotiated a second term contract with Columbus Stainless Steel that generated R1.8 million.• Succeeded in breaking Kelvin Power Station and Kimberley Clark’s ±6.5 year relationship with Engen.• A thorough understanding of customer relationship management and the development of appropriate strategies to achieve objectives resulted in saving the Richards Bay Coal Terminal account, away from BP, for a second term.• Introduced a ‘Big Team’ concept that incorporated five departments. This initiative resulted in reducing outstanding debt from 42% down to 9%.

Johannesburg And Durban South Africa

Assume managerial and leadership responsibility for technical service teams. Drive technical support campaigns to increase sales and customer satisfaction.Provide expert technical advise on all fuel and lubricant products internally and to all external customers.Provide expert advice on equipment and application of lubricants. Develop and run condition monitoring programs for customer equipment, including failure investigations.Develop all internal and external technical training courses. Part of product formulation and development team. Recruit, train and lead department technical advisers. Manage department budget and delivery goals.