Colin Monasterial Email & Phone Number

San Diego, CA, US

San Diego, California, United States

• Responsible for communication with clients across all inbound channels leading efforts in providing excellent customer support, onboarding new clients, and creatively resolving issues clients experience with equipment.
• Accurately organize communication between studio owners and over 25 clients to prevent conflict in schedules.
• Successfully collaborate with other departments and outsourced independent vendors, leading to a 20% monthly increase in customer growth.
• Drive retention and growth among our valued clients by understanding their needs, their pain points, and helping them succeed.

San Diego, California, United States

• Responsible for maintaining inventory of the bar in a timely manner, assisting bartenders in handling customer requests and complaints professionally, and accurately organizing and preparing the bar for next day’s shift.
• Consistently collected, washed, and sanitized barware for constant bartender and customer use.
• Memorized menu to suggest appetizer and entrée options to customers, leading to a daily average of an additional $50 in sales - 5% above company average.
• Micro-managed bottle service tables; communicated with several different parties of 10+ people at a time in a professional manner and efficiently provided for their needs, leading to a daily average of an additional.
• Maintained inventory of stockroom and notified manager when ingredients and supplies needed to be ordered.

Greater San Diego Area

• Demonstrated professionalism and confidence in using my communication skills to meet daily shipment goals.
• Monitored employee productivity and optimism procedures to reduce costs.
• Appropriately resolved service issues in a timely manner, including coordinating and processing returns.
• Efficiently identified inefficiencies and made recommendations for process improvements.

United States

• Precisely set up for events by putting out tablecloths and place settings, arranged table placement and organized a buffet.
• Efficiently carried plates of food on trays and served guests by adhering to their personal needs.
• Appropriately adhered to expectations of customer service by keeping guests’ glasses filled and removing each round of plates.
• Effectively performed cleaning tasks and breakdown of service.
• Consistently adhered to expectations of grooming and appearance standards.
• Accurately maintained high standards of safety and cleanliness.

Greater San Diego Area

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner and regularly checking on guests to ensure satisfaction with each food course and beverages – resulted in an increase in.
• Skillfully anticipated and addressed guests’ service needs, attributing to over a 27% increase in positive customer satisfaction reviews.
• Consistently adhered to quality expectations and standards of appropriate employee behavior by effectively maintaining knowledge of current menu items, garnishes, ingredients and preparation methods.
• Appropriately suggested additional items to customers to increase restaurant sales by 1-3%.

Greater San Diego Area

• Recruited members for Rockstar Energy Drink events using marketing and sales tactics for large groups of people.
• Represented and promoted Rockstar Energy Drink products and events to people in, out, and around San Diego State.
• Responsible for occasional sampling sessions held on-campus as well as off-campus at various festivals and events.

Pleasant Hill, CA

• Accurately processed COBRA payments, Medicare reimbursements, & appropriately audited FSA/HRA enrollments.
• Skillfully scanned, filed, and processed hundreds of documents & mail.
• Efficiently updated legal binders for quarterly changes within the company.
• Effectively utilized Excel spreadsheets for COBRA and Medicare data entry.

Greater San Diego Area

• Accurately scrapped, sanitized, cleansed, and put away dishes, pots & pants, cups & mugs, and utensils from a university dining room serving thousands of students daily.
• Appropriately sanitized, cleansed, and handled medium to large cooking machinery.

Bachelor'S Degree, Communication, Minor In Marketing, Dean'S List Fall 2015

Activities and Societies: Sigma Phi Epsilon Fraternity & Sports Business Initiativeo Recruitment Chair for Sigma Phi Epsilon Cal Delta.

Diploma

Activities and Societies: Varsity Basketball Team Manager - 2 years•High School GPA: 3.97