- Develop and facilitate trainings, courses, workshops, programs, events, and retreats- Consult with private and public clients around learning, development, and leadership- Manage learning management systems (Cornerstone, Canva, LinkedIn Learning)- Design flyers, newsletters, signs, pamphlets, videos, decks, scripts, and other program materials (Canva, Camtasia, Scribe, Microsoft, etc…)- Operations Manager for the Center for Staff Development- Manage a team of coordinators- Provide statewide process improvement for existing programs Lead, Manage, Teach, and Develop: • New Employee Orientation - Onboards 100-250 employees week• Aspiring Leadership Certificate Program - 10-Month Leadership Certificate Program• MentorConnect Mentoring Program - Management to Management Mentoring Program• Supervisor Academy - 6-Week Supervisor Training Certificate Program• Business Writing Micro-Learnings - Biweekly business writing classes• Career Development Workshop Series - Career Development, Resume Building, and Interview Prep• Ongoing trainings - LGBTQIA+ and DEIA, Time Management, Spotlight on Self-Care, Stepping Up to Supervision, How to Lead Like a Pro, Evaluation for Supervisors, What is Leadership?, Respect and Civility in the Workplace

- Managed a team of 6 internal consultants- Managed program operations and development - Trained staff in Zoom, WebEx, and Teams - Create and facilitate program trainings - Edited and approved 48+ written reports on a weekly basis in collaboration with senior leadership - Implemented policy and ensured relevant laws are adhered to per local, state, and federal compliance- Identified and addressed quality assurance concerns- Utilized analytical skills and critical thinking to create and distribute work plans and critical alerts - Trained and mentored the statistically highest performing team in the program- Recruited, interviewed, and hired new employees- Collaborated with government leadership statewide as needed

- Provided quality assurance around policy, law, and team development - Provided training when onboarding new staff- Trained and mentored a team including case consultants, administrators, and specialists to ensure consistency and best practices - Designed and distributed work plans to ensure compliance- Evaluated 48+ teams monthly regarding the quality of work by the Commonwealth - Built and distributed the employment guide/manual for our program- Provided ongoing technical training and assistance- Drove planning and strategic vision in collaboration with statewide teams and work groups - Negotiated 4+ contracts daily to ensure industry best practices/compliance- Developed and implemented a new statewide case assessment tool to better streamline operations

- Conducted and coded 10+ assessments monthly- Trained new staff- Facilitated mediations for clients and provided written plans regarding the mediations- Organized electronic medical and administrative records- Planned and organized client meetings- Handled 90+ interviews and home visits monthly with a diverse client base- Oversaw comprehensive caseload operations more than 130 clients at one time

- Presented 2+ cases on a weekly basis to team members as needed. - Conducted 10+ assessments per month with a keen focus on areas of need. - Led the undergraduate internship pilot program from scope creation through implementation. - Coached and mentored clients including carrying a caseload of 15+ cases per month. - Built and sustained the Retention Committee and co-founded the Diversity Committee.

- Led record reorganization, house organization initiatives, and outdoor development. - Supervised a residential program of 8+ residents with significant needs. - Trained and coached 10+ clients weekly to communicate goals and objectives

- Served as project management consultant for a multi-statewide health equity initiative. - Created and implemented an assessment to better measure cultural competency for work group participants. - Setup interviews for 25+ key individuals regarding community development projects. - Facilitated 3 cultural competency trainings including assisting in the development of 2 diversity and health equity training.

- Ran and organized a classroom of special needs adolescents/teenagers teaching dialectic behavioral therapy- Assigned and graded homework assignments for the residents- Trained clients around Mindfulness, Music Group, Art Group, Interpersonal Effectiveness, and Distress Tolerance - Taught various forms/methods of coping strategies and provided counseling to clients

- Designed and facilitated day program trainings- Supervised the independent living program including direct management of on-site care for 8+ residents - Managed a caseload of 10+ clients as well as the needs of 45+ residents- Collaborated with a talented team to enhance operations with cohesive communications

- Managed & provided supervision to a team of 3-6 of events setup assistants- Facilitated and maintained conferences at the Campus Center 1-3 times per week- Organized and manage student group events daily- Acted as an intermediary between all services provided at the Campus Center to assure the client events are successful- Provided technical assistance for events- Organized and facilitated student orientation yearly- Promoted from entry-level position after less than 4 months.