Oversaw the creation and launch of a new personal auto insurance product line, streamlining operations for scalability and performance.Led and strategically managed the key functional areas: Non-Injury Claims, US Mailroom (All Lines), and First Notice of Loss, driving team engagement and efficiency.Created a comprehensive "Leadership Survival Guide" to standardize leadership practices, enhancing performance management across the department and ensuring consistency in execution among all leaders.Spearheaded the integration of Metromile post-acquisition, achieving seamless operational merger and improvement in process efficiency.Improved team engagement score from 2.3 to 9.0 by restructuring workflows and implementing team-building initiatives.Elevated customer satisfaction (NPS) through targeted coaching and process enhancements, leading to an increase in retention rates.

Increased team productivity by 40% over two quarters through streamlined workflows and targeted training programs.Reduced average claim handling time by 15% while maintaining strict adherence to compliance guidelines.Achieved a 30% reduction in claim cycle time through process optimization, significantly improving customer response times and operational efficiency.

Responsibilities:Achievements:- Directed and led the Young Professionals employee resources group- Elected to the complex claims team for handling commercial losses