Colin Reddick Email & Phone Number

Atlanta, Georgia, United States

 Teach a modified curriculum to a self-contained and co-taught classrooms to special needs students grades ranging from 9-12+ Take extensive data on goals and objectives for each student and adapt teaching methods to ensure thoseobjectives are met. Professional knowledge of the IEP writing processes and PSP/BIP planning and implementation. Liaison between general education teachers and other special needs personnel to make sure that each student is served in the least restrictive environment possible. Mark progress for each student and keep records of all work material for leadership and parental review. Serves as head assistant to both the varsity men’s basketball and golf teams. Coordinate the special needs recycling and coffee shop program. Maintain an active and transparent relationship with each student’s guardians and make sure that their issues andneeds are addressed in a timely fashion.

Greater Atlanta Area

General Operational Duties. • Manage all vendor side field services support, client relations and customer support for the AT&T Digital Life Security home automation suite of products. • Lead coordinator of scheduling technicians for installations and repairs of the Digital Life system nationwide between both coasts; specializing in east coast markets Atlanta, Dayton, and New York/New Jersey. • Attend weekly metric meetings to analyze business growth, as well as identify problems and offer solutions to rectify issues and streamline processes. • Audit technician’s time sheets, working with field managers and internal management to reduce non billable hours and keep technician efficiency at the highest possible levels, making accountability top priority. • Analyze technician’s skill sets, strengths and weaknesses in order to schedule jobs accordingly to maximize profits in relation to billable hours.• Constant communication via phone and email between vendor field management, middle management, and senior management vendor and client side to ensure SOPs are followed and KPIs are met. • Constant management of tech arrivals and departures, as well as staying abreast of milestones within the confines of the installation, relaying any concerns with management to get issues resolved efficiently. • Subject Matter Expert providing Tier Two technical support for technicians in the field, providing swift reconciliation of issues to keep on site time to minimal levels.• Provide customer support, specifically customer escalations, where retention is the main focus. I am also tasked with fielding customer concerns and questions, along with rescheduling customer’s service dates as needed. • Quickly analyze customer’s wants and needs and look for opportunities to upsell customers on services depending on their orders. • Handle permits to make sure payments are made to the correct municipalityand that customers affidavits are signed and ready for installation.

Atlanta

General Duties• Help operate a small, family owned boutique security guard services company. Head of client acquisition for body guard services. Clients include but not limited to Cam Newton of the Carolina Panthers in the NFL, Porsha Williams of Real Housewives of Atlanta fame, and Hip-Hop group Migos. • Tasked with helping to retain clients in both the body guard division and the residential and commercial division to insure that their standards are met with our expertise. • Supervise guards on commercial and residential premises during length of contracts. • Act as point of contact with clients to understand their needs and see that the on duty guards do as needed for maximum client satisfaction.• Provided sight surveys to clients, letting them know of the best use of each guard and for opportunity to upsell services through analysis of customer’s needs. • Supervise shifts and work alongside on duty guards when needed to show them what needs to be done to insure client satisfaction is met and logs are kept neatly and on time. • Helped to recruit quality security guards as well as tasked with terminating employees who did not meet site expectations set fourth before onboarding. • Handle uniform issues and issue our standard shirts, hats, etc. when necessary.

United States

Professional Sports Career October 2013- April 2014• Signed to agent Merle Scott and United Worldwide Sports & Entertainment Group.• Moved to Toronto to train at the basketball complex under United Worldwide Sports and Entertainment Group for three weeks in October of 2013. • Played for the Calgary Crush in the American Basketball Association league games in Calgary, Alberta; Phoenix Arizona; and Seattle, Washington. • Designated American contract player on the team for from November 2013 until March 2014• In April of 2014, I was invited to join the Australian Football League American combine in Los Angeles, California where I worked out for coaches, scouts, and the Australian press and media.

Bachelor'S Degree, Mass Communication/Media Studies

Ba, Mass Communication/Media Studies

Activities and Societies: Four year letter winner and team captain for varsity basketball.I majored in communication studies.