• Export, evaluate and present installed pump information to sales and marketing teams.• Maintain records within database – updating information, duplicate checking, merging records and deleting obsolete records. • Liaise with Regional Sales Directors, Business Unit Managers and Manufacturing sites to gather pump information.• Analyse existing databases and legacy systems to validate records.• Conduct training sessions on using database and meetings to ascertain user requirements to further develop the database.• Provide support to database users and liaise with Business System Dept. to implement changes and fixes.• Arrange and lead conference calls and WebEx sessions with colleagues in the Americas, EMEA and Asia Pacific• Validate gathered information, format and upload to Global Installation Database.• Map pump locations on Google Earth using KML programming to generate dynamic place markers.Highlights:• Heavily involved in a project to create a combined database of all SPX company product installations. • Rapidly established myself as a reliable contact within a heavily engineering based business. • Combined installed pump installation data with spares orders to help Power Business Unit assess viability of reducing margin on certain pumps to ensure spares business.• Developed a report to show competitor activity within the marketplace to assist sales teams.• Created a SharePoint based request system ensuring all demands placed on the marketing team were recorded.• Taught myself basic kml programming to create a Google Earth map of installed pumps for use in high level sales presentations.

• Collate, evaluate and present all productivity and utilisation information for the site.• Identify trends & patterns in customer complaints and suggest early corrective action to management.• Present and provide insightful analysis of results, recommending courses of action• Create and maintain multiple databases • Monitor work volumes and forecast projected receipts to maintain SLA• Create Monthly, Quarterly and Annual reporting using PowerPoint and Excel for presentation to stakeholders.• Provide Ad Hoc reporting often at short notice.• Attend daily and weekly scheduling meetings.• Liaise with other departments to ensure information provided on network level reporting was accurate.Highlights:• Developed a reporting package to relay site performance.• Created a productivity resource for Team Leaders to use when in meetings with advisors.• Designed and created several databases to manage all site information.• Gained a great understanding of working within a regulated environment (Postcomm)• Site champion for Siebel, SAP, MS Outlook and PSP rollouts.• Member of the 'Have Your Say' committee.