Colin Smith Email and Phone Number
Colin Smith work email
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Colin Smith personal email
I am a leader with deep strategic and operational experience. I have led transformations in customer experience and technology, across a diverse range of categories and sectors. My career has included local and interstate P&L roles in consumer and business energy markets, outsourced operations, consumer products, Retail banking and funds management for financial services. I have led functions such as strategy, business development, program management, sales and marketing and whole-of-business operations.I thrive in effecting change and transforming businesses through cultural and technology enablement delivering best in class outcomes for businesses, customers, stakeholders and communities. I am known for being a transformational leader with expertise in developing high performing teams and for leading and operating large complex businesses.
Lotterywest
View- Website:
- lotterywest.wa.gov.au
- Employees:
- 228
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Chief Executive OfficerLotterywest May 2024 - PresentPerth, Western Australia, Australia
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Chief Operations OfficerTelethon Kids Institute Jan 2023 - May 2024Perth, Western Australia, Australia -
Principal ConsultantFreelance Oct 2022 - Jan 2023Perth
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General Manager Customer ExperienceSynergy (Electricity Generation And Retail Corporation) Oct 2019 - Sep 2022Perth, Australia -
Manager Corporate Strategy ImplementationSynergy (Electricity Generation And Retail Corporation) Jul 2018 - Nov 2019Perth, AustraliaRole has accountability to develop an integrated set of plans to execute Synergy's 5 year corporate strategy and deliver the identified strategic outcomes. This role will lead multiple teams and programs delivering iterative innovative solutions enabling cultural adaption and the introduction of new ways of working leveraging agile principles and delivery methods. This role has overall oversight and responsibility to ensure the organisation is focused on delivering to the corporate strategy and that finite organisation resources and priorities are aligned to the delivering the strategy.
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General Manager, Retail (Acting)Synergy (Electricity Generation And Retail Corporation) Oct 2017 - Jul 2018Perth, AustraliaExecutive responsibility for leading the Retail division of Synergy. The division is accountable for revenues of $2.3bn and meeting the needs of over 1 million residential customers and 80 thousand business customers in Western Australia by providing service excellence and the sales of relevant products and services for contestable customers through its digital channels.
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Manager Retail SalesSynergy (Electricity Generation And Retail Corporation) Apr 2016 - Sep 2017Perth, AustraliaResponsible for end to end Sales experience across Synergy Retail Business Unit and execution of sales campaigns and contract renewals. Accountabilities include Sales channel management for web, telesales and account management services for Corporate and Small Business customers. Accountabilities include product promotion and execution of new energy solution products released to the market.
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Manager Customer ExperienceSynergy (Electricity Generation And Retail Corporation) Jun 2014 - Mar 2016Perth, AustraliaResponsible for delivery of seamless Customer Experience across Synergy Contact Centres and Digital Channels and for the integration of back office processing operations into a customer centric operating model. Responsible for 200+ fte and operating budget of $50m+.
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Program Director, Customer Focus ProgramSynergy (Electricity Generation And Retail Corporation) Sep 2012 - Jun 2014Program Director for Synergy Cultural change program reporting to the Chief Executive Officer the purpose of this role was to develop and lead an organisation wide change management program to refocus the organisation externally to the customer. The program involved multiple project streams to transform our business covering all aspects of the business across customer, people, process, system and procedures.
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Manager, Energy Markets SupportSynergy (Electricity Generation And Retail Corporation) Sep 2010 - Sep 2012Perth, AustraliaAccountable for leading larges team for back of house operations for contestable business including billing, credit collections, risk & compliance and business performance function. Core focus of the role was to optimise operations, reducing cost of delivery whilst improving customer service with reduced errors and rework and rebuilding trust and belief in core systems implemented.
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DirectorEnergy And Water Ombudsman Board, Western Australia Feb 2015 - Sep 2022Perth, AustraliaThe Board of Energy and Water Ombudsman (Western Australia) Limited is the governing body of the Energy and Water Ombudsman Western Australia. The Energy and Water Ombudsman Western Australia is an independent, impartial body that investigates and resolves complaints about electricity, gas and water services providers.
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Operations Manager Outsourced ServicesTata Consultancy Services Jul 2009 - Aug 2010Perth, AustraliaResponsible to establish TATA Australia operations capability in Perth for outsource operations for utilities. Involved establishing capability from ground up including commercial arrangements, establishing hiring strategy, structures and leveraging overseas capabilities to ensure successful implementation.
Colin Smith Skills
Colin Smith Education Details
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Organisational Behaviour -
Strategic Marketing -
Strategic Thinking In Action -
Leadership Development Program
Frequently Asked Questions about Colin Smith
What company does Colin Smith work for?
Colin Smith works for Lotterywest
What is Colin Smith's role at the current company?
Colin Smith's current role is Chief Executive Officer | Customer Experience | Business Transformation | Strategy | Operational Excellence |.
What is Colin Smith's email address?
Colin Smith's email address is co****@****.net.au
What schools did Colin Smith attend?
Colin Smith attended Curtin University, Edith Cowan University, Mt Eliza Business School, The University Of Western Australia.
What skills is Colin Smith known for?
Colin Smith has skills like Business Process Improvement, Stakeholder Management, Change Management, Project Planning, Project Delivery, Business Analysis, Project Management, Management, Team Leadership, Business Transformation, Business Process, Strategy.
Who are Colin Smith's colleagues?
Colin Smith's colleagues are Shan Chen, Steven Peles, Melanie Ponnan, Tania Fotheringhame, Marianne Harris, Carleen Amato, Cassandra Iles.
Not the Colin Smith you were looking for?
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Colin Smith
Senior Project Manager With Significant Engineering, Procurement , Construction And Management Experience In Energy, Oil & Gas, Water And Wastewater, Steel Manufacturing, And Food And Beverage Industries.Melbourne, Vic1optusnet.com.au -
1ot.net.au -
Colin Smith
Principal Sap Supply Chain Consultant At Fujitsu Australia LimitedGreater Melbourne Area3gmail.com, au.fujitsu.com, fujitsu.com.au -
Colin. Smith
Greater Melbourne Area
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