Chief Executive Officer
Current
May 2024 - Present
AeroLeads people directory · profile
Colin Smith Email & Phone Number
Chief Executive Officer | Customer Experience | Business Transformation | Strategy | Operational Excellence |
at
Lotterywest
1 work email found
@bigpond.net.au
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Executive Officer | Customer Experience | Business Transformation | Strategy | Operational Excellence |
Location
Greater Perth Area, Australia, Australia
Company size
Who is Colin Smith? Overview
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Quick answer
Colin Smith is listed as Chief Executive Officer | Customer Experience | Business Transformation | Strategy | Operational Excellence | at Lotterywest, a company with 228 employees, based in Greater Perth Area, Australia, Australia. AeroLeads shows a work email signal at bigpond.net.au and a matched LinkedIn profile for Colin Smith.
Colin Smith previously worked as Chief Executive Officer at Lotterywest and Chief Operations Officer at Telethon Kids Institute. Colin Smith holds Organisational Behaviour from Curtin University.
Company email context
Email format at Lotterywest
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*@bigpond.net.au
68% confidence
AeroLeads found 1 current-domain work email signal for Colin Smith. Compare company email patterns before reaching out.
Profile bio
About Colin Smith
I am a leader with deep strategic and operational experience. I have led transformations in customer experience and technology, across a diverse range of categories and sectors. My career has included local and interstate P&L roles in consumer and business energy markets, outsourced operations, consumer products, Retail banking and funds management for financial services. I have led functions such as strategy, business development, program management, sales and marketing and whole-of-business operations.I thrive in effecting change and transforming businesses through cultural and technology enablement delivering best in class outcomes for businesses, customers, stakeholders and communities. I am known for being a transformational leader with expertise in developing high performing teams and for leading and operating large complex businesses.
Listed skills include Business Process Improvement, Stakeholder Management, Change Management, Project Planning, and 23 others.
Current workplace
Colin Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Lotterywest
12 roles
Colin Smith work experience
A career timeline built from the work history available for this profile.
Chief Operations Officer
Jan 2023 - May 2024
Principal Consultant
Freelance
Oct 2022 - Jan 2023
General Manager Customer Experience
Oct 2019 - Sep 2022
Manager Corporate Strategy Implementation
Role has accountability to develop an integrated set of plans to execute Synergy's 5 year corporate strategy and deliver the identified strategic outcomes. This role will lead multiple teams and programs delivering iterative innovative solutions enabling cultural adaption and the introduction of new ways of working leveraging agile principles and delivery.
Jul 2018 - Nov 2019
General Manager, Retail (Acting)
Executive responsibility for leading the Retail division of Synergy. The division is accountable for revenues of $2.3bn and meeting the needs of over 1 million residential customers and 80 thousand business customers in Western Australia by providing service excellence and the sales of relevant products and services for contestable customers through its.
Oct 2017 - Jul 2018
Manager Retail Sales
Responsible for end to end Sales experience across Synergy Retail Business Unit and execution of sales campaigns and contract renewals. Accountabilities include Sales channel management for web, telesales and account management services for Corporate and Small Business customers. Accountabilities include product promotion and execution of new energy.
Apr 2016 - Sep 2017
Manager Customer Experience
Responsible for delivery of seamless Customer Experience across Synergy Contact Centres and Digital Channels and for the integration of back office processing operations into a customer centric operating model. Responsible for 200+ fte and operating budget of $50m+.
Jun 2014 - Mar 2016
Program Director, Customer Focus Program
Program Director for Synergy Cultural change program reporting to the Chief Executive Officer the purpose of this role was to develop and lead an organisation wide change management program to refocus the organisation externally to the customer. The program involved multiple project streams to transform our business covering all aspects of the business.
Sep 2012 - Jun 2014
Manager, Energy Markets Support
Accountable for leading larges team for back of house operations for contestable business including billing, credit collections, risk & compliance and business performance function. Core focus of the role was to optimise operations, reducing cost of delivery whilst improving customer service with reduced errors and rework and rebuilding trust and belief in.
Sep 2010 - Sep 2012
Director
Energy And Water Ombudsman Board, Western Australia
The Board of Energy and Water Ombudsman (Western Australia) Limited is the governing body of the Energy and Water Ombudsman Western Australia. The Energy and Water Ombudsman Western Australia is an independent, impartial body that investigates and resolves complaints about electricity, gas and water services providers.
Feb 2015 - Sep 2022
Operations Manager Outsourced Services
Responsible to establish TATA Australia operations capability in Perth for outsource operations for utilities. Involved establishing capability from ground up including commercial arrangements, establishing hiring strategy, structures and leveraging overseas capabilities to ensure successful implementation.
Jul 2009 - Aug 2010
Team & coworkers
Colleagues at Lotterywest
Other employees you can reach at lotterywest.wa.gov.au. View company contacts for 228 employees →
IH
Irena Hadrys
Colleague at LotterywestGreater Perth Area, Australia
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PE
Pauline Edwards
Colleague at LotterywestGreater Perth Area, Australia
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SP
Steven Peles
Colleague at LotterywestGreater Perth Area, Australia
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MA
Melissa Ahmed
Colleague at LotterywestGreater Perth Area, Australia
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JD
James Darrell
Colleague at LotterywestByford, Western Australia, Australia, Australia
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AP
Ankita Pandya
Colleague at LotterywestGreater Perth Area, Australia
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LC
Lauren Connolly
Colleague at LotterywestPerth, Western Australia, Australia, Australia
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SC
Sharon Choo
Colleague at LotterywestGreater Perth Area, Australia
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VL
Voilet Large
Colleague at LotterywestNiger, Niger
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HM
Hayley Molloy
Colleague at LotterywestGreater Perth Area, Australia
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Irena Hadrys
Colleague at LotterywestGreater Perth Area, Australia
View →
PE
Pauline Edwards
Colleague at LotterywestGreater Perth Area, Australia
View →
SP
Steven Peles
Colleague at LotterywestGreater Perth Area, Australia
View →
MA
Melissa Ahmed
Colleague at LotterywestGreater Perth Area, Australia
View →
JD
James Darrell
Colleague at LotterywestByford, Western Australia, Australia, Australia
View →
AP
Ankita Pandya
Colleague at LotterywestGreater Perth Area, Australia
View →
LC
Lauren Connolly
Colleague at LotterywestPerth, Western Australia, Australia, Australia
View →
SC
Sharon Choo
Colleague at LotterywestGreater Perth Area, Australia
View →
VL
Voilet Large
Colleague at LotterywestNiger, Niger
View →
HM
Hayley Molloy
Colleague at LotterywestGreater Perth Area, Australia
View →
4 education records
Colin Smith education
Organisational Behaviour
Strategic Marketing
Strategic Thinking In Action
Leadership Development Program
FAQ
Frequently asked questions about Colin Smith
Quick answers generated from the profile data available on this page.
What company does Colin Smith work for?
Colin Smith works for Lotterywest.
What is Colin Smith's role at Lotterywest?
Colin Smith is listed as Chief Executive Officer | Customer Experience | Business Transformation | Strategy | Operational Excellence | at Lotterywest.
What is Colin Smith's email address?
AeroLeads has found 1 work email signal at @bigpond.net.au for Colin Smith at Lotterywest.
Where is Colin Smith based?
Colin Smith is based in Greater Perth Area, Australia, Australia while working with Lotterywest.
What companies has Colin Smith worked for?
Colin Smith has worked for Lotterywest, Telethon Kids Institute, Freelance, Synergy (Electricity Generation And Retail Corporation), and Energy And Water Ombudsman Board, Western Australia.
Who are Colin Smith's colleagues at Lotterywest?
Colin Smith's colleagues at Lotterywest include Irena Hadrys, Pauline Edwards, Steven Peles, Melissa Ahmed, and James Darrell.
How can I contact Colin Smith?
You can use AeroLeads to view verified contact signals for Colin Smith at Lotterywest, including work email, phone, and LinkedIn data when available.
What schools did Colin Smith attend?
Colin Smith holds Organisational Behaviour from Curtin University.
What skills is Colin Smith known for?
Colin Smith is listed with skills including Business Process Improvement, Stakeholder Management, Change Management, Project Planning, Project Delivery, Business Analysis, Project Management, and Management.
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