Colin Unwin Email and Phone Number

I have over 20 years’ experience working in the IT industry, gaining knowledge from various roles ranging from Technical Support to Consultant, both internal and customer facing. I possess a willingness to take on new challenges and implement change. I have an enquiring, analytical mind and the ability to relate to all manner of persons. I also have excellent, proven and commended problem solving skills and the ability to see issues through to satisfactory resolution for all parties. I'm an excellent team player who enjoys working as part of a team to achieve a common goal but who is also able to take initiative and act decisively and conscientiously.Acquired Skills• Currently studying for ITIL v3 expert (3 modules passed to date).• 15 years financial services and bank networks experience.• Strong stakeholder management and upward influencing skills.• Strong communication skills.• Knowledge of firewalls and remote access security issues. • Detailed knowledge of network management systems including NetCool, Netview, HP Openview and Cisco Works.• Conducted training sessions with new recruits and undertook a supervisory role during their initial few months in Citigroup.Technical Skills SummaryExperience of Sniffer technologies; Diagnostics on LAN/WAN issues; Sun Sparkstation and Enterprise server trained; Compaq certified on laptop, desktop and servers (ACT); Detailed knowledge and experience of network devices including Cisco 2900, 4000, & 6500 switches; Detailed knowledge and experience of routing products including Cisco 2600, 2800, 3600, 4500, 6500CSRs and 7200; Detailed knowledge and experience of network protocols in conjunction with OSI 7 layer model; Detailed knowledge and experience of Cat 5 and structured cabling/patching; Cisco IOS & CATOS.