Key Responsibilities:• Project Management of multi-disciplined Data Collection projects for Scotland’s Census 2022, covering Operational Management System, Online Collection Portal, Contact Centre, Print & Logistics and Mobile Workforce Management. • 3rd Party Supplier Management and delivery of a multi-million pound IT Contract utilising both Agile and Waterfall. Full contract lifecycle including initial contract mobilisation, discovery, design, build, test, implementation and live… Show more Key Responsibilities:• Project Management of multi-disciplined Data Collection projects for Scotland’s Census 2022, covering Operational Management System, Online Collection Portal, Contact Centre, Print & Logistics and Mobile Workforce Management. • 3rd Party Supplier Management and delivery of a multi-million pound IT Contract utilising both Agile and Waterfall. Full contract lifecycle including initial contract mobilisation, discovery, design, build, test, implementation and live service phases.• Systems Integration Project Management including developing Systems Integration Framework, Supplier Engagement Model and Technical Interface Specifications.• Key Stakeholder Management across the programme.• Developing and maintaining complex multi work stream project plans with key dependency mapping utilising MS Project.• Service Management Lead across the technology components during live operations.Key Achievements:• Highly successfully delivery of all key technology platforms during the Live Data Collection Operations period for Scotland’s Census 2022.• Provided effective Programme Management leadership and support to a team of 5 project managers. Show less

Key Responsibilities:• Project Management and design of a cross functional Global Future State Operating Model, covering Technology, Finance, Sales, HR, Operations, Marketing, Product and Communications.• Co-ordination, leadership and project management of future state process design workshops held across UK and US regions.• Key Stakeholder Management to ensure Global and cross functional alignment of full end to end process design.• Working closely with Technology team and… Show more Key Responsibilities:• Project Management and design of a cross functional Global Future State Operating Model, covering Technology, Finance, Sales, HR, Operations, Marketing, Product and Communications.• Co-ordination, leadership and project management of future state process design workshops held across UK and US regions.• Key Stakeholder Management to ensure Global and cross functional alignment of full end to end process design.• Working closely with Technology team and 3rd Party Vendor to produce Business Requirements, Functional Design and Technical Design Documents to help inform the Target Architecture and ERP solution.• Implementing a Global communication and change management process and plan.• Project budget and resource management.• Dependency management and escalation to ensure co-ordination of other programme activity.Key Achievements:• Provided key leadership and direction to enable project turnaround.• Global and cross-functional engagement with the design of new Operating Model Show less

Key Responsibilities:• Working with the CEO to deliver improved financial performance.• Key Stakeholder Management including board reporting.• Programme Management of Business Improvement initiatives covering IT, Development, MI, Finance, HR, Operations and Procurement.• Leading and supporting the Group subsidiaries to achieve full FCA accreditation.• Customer demand planning and development of the Target Operating Model.• Responsible for multi-channel service… Show more Key Responsibilities:• Working with the CEO to deliver improved financial performance.• Key Stakeholder Management including board reporting.• Programme Management of Business Improvement initiatives covering IT, Development, MI, Finance, HR, Operations and Procurement.• Leading and supporting the Group subsidiaries to achieve full FCA accreditation.• Customer demand planning and development of the Target Operating Model.• Responsible for multi-channel service delivery across 3 UK sites.• Providing efficient, effective, high quality services and excellent standards of customer care underpinned by Treating Customers Fairly (TCF).• Leading, developing, motivating and coaching team members. Show less

Key Achievements:• All key milestones met according to plan and budget with 100% customer retention.• Successful TUPE transfer of staff to Distribution Partner.• Facilitated cross functional collaboration to allow realisation of expected savings.Key Responsibilities:• Overall Project Management and Implementation of a major multi million pound outsourcing distribution agreement covering all Highland Spring branded products to the Impulse and Out of Home Channels.… Show more Key Achievements:• All key milestones met according to plan and budget with 100% customer retention.• Successful TUPE transfer of staff to Distribution Partner.• Facilitated cross functional collaboration to allow realisation of expected savings.Key Responsibilities:• Overall Project Management and Implementation of a major multi million pound outsourcing distribution agreement covering all Highland Spring branded products to the Impulse and Out of Home Channels. • Programme Management of multiple work-streams including IT (Syteline ERP and 3rd Party Vendor SAP solution), Supply Chain, Procurement, Finance, Legal, HR, Communications and Commercial.• Key Stakeholder Management and direct reporting to the Group Board on a daily basis.• Full project planning, tracking and reporting on progress via project SharePoint portal.• Risk Management across all work-streams.• Governance and Relationship Management with the Distribution Partner- Lucozade Ribena Suntory Show less

Key Achievements:• Successful roll out of key company processes across the business.• Raised staff awareness and engagement levels with newly created SharePoint Portal. Key Responsibilities• Overall Programme Management of 4 Individual Business Improvement Projects.• Review of Back Office and Support Services to create Shared Service Centres.• Devise and Implement Staff Communication and Engagement Strategy.• Process Standardisation and Improvement across… Show more Key Achievements:• Successful roll out of key company processes across the business.• Raised staff awareness and engagement levels with newly created SharePoint Portal. Key Responsibilities• Overall Programme Management of 4 Individual Business Improvement Projects.• Review of Back Office and Support Services to create Shared Service Centres.• Devise and Implement Staff Communication and Engagement Strategy.• Process Standardisation and Improvement across all sites. Show less

Key Achievements:• Successfully consolidated 3 operational warehouse sites across central Scotland into a new bespoke site reducing overall space required by 20000 square feet.• Achieved savings of over £500,000 per annum with operational restructure.• Working in partnership with Royal Mail, secured large Scottish Government framework agreement through competitive tender and successfully implemented outsourced operations for a number of local authority and NHS clients.• Led… Show more Key Achievements:• Successfully consolidated 3 operational warehouse sites across central Scotland into a new bespoke site reducing overall space required by 20000 square feet.• Achieved savings of over £500,000 per annum with operational restructure.• Working in partnership with Royal Mail, secured large Scottish Government framework agreement through competitive tender and successfully implemented outsourced operations for a number of local authority and NHS clients.• Led the team to gain Customer Service Excellence Accreditation (CSE).• Led the team to gain IS027001 accreditation for data security and CPAS (Cheque Printing Accreditation scheme) for secure cheque printing.Key Responsibilities• Responsible for complex multi-channel multi- site service delivery.• Operational management of KPI’s and SLAs, via the Quality Management System.• Innovation and continual improvement in service and production quality.• Responsible for all financial aspects of the operation and monthly management accounts.• Managing a team of 6 direct reports and over 100 staff.• People management and development.• Project management and implementation of all new services with considerable experience of Prince 2.• Writing and responding to formal bids and tenders, including all financial aspects.• Management and development of the 100+ customer base spread across the Financial,Charity and Public Sectors.• Strategic business planning and achievement of corporate objectives.• Health and Safety. Show less

Key Achievements:• Successful integration of the Capital Communications Group business into the wider BSS Group based in London, Leicester and Manchester.• Led the Scottish Operation to achieve Investors in People Accreditation.• Led the Scottish Operation to achieve ISO9001 for Quality and ISO14001 for Environmental.• Led the tender team in securing largest individual Scottish contract win worth £2.25million for a major government department.Key… Show more Key Achievements:• Successful integration of the Capital Communications Group business into the wider BSS Group based in London, Leicester and Manchester.• Led the Scottish Operation to achieve Investors in People Accreditation.• Led the Scottish Operation to achieve ISO9001 for Quality and ISO14001 for Environmental.• Led the tender team in securing largest individual Scottish contract win worth £2.25million for a major government department.Key Responsibilities• Managed Contact Centre, Database and IT development team and Mailing Operations Team.• Managing a team of 5 direct reports and over 250 staff.• Responsible for complex multi-channel service delivery across two contact centre sites and three production sites.• Providing efficient, effective, high quality services and excellent standards of customer care.• Responsible for leading and managing the integration of the Capital Communications Group business into the wider BSS Group. Disciplines included Operations, HR, IT, Sales and Marketing and Finance.• Formal role as director and Scotland board member.• Writing and responding to formal bids and tenders, including all financial aspects.• Responsible for all financial aspects of the operation and monthly management accounts. Show less

Key Achievements:• Expansion in business with new 30000 sq ft contact centre and distribution site added to the group in 2005.• Successful sale of Capital Communications Group Ltd to BSS in 2007 with the lead role in all negotiations, preparing due diligence information and legal transactions.Key Responsibilities• Full responsibility and accountability for overseeing all disciplines including Operations, HR, IT and Finance.• Managing a team of 4 direct reports… Show more Key Achievements:• Expansion in business with new 30000 sq ft contact centre and distribution site added to the group in 2005.• Successful sale of Capital Communications Group Ltd to BSS in 2007 with the lead role in all negotiations, preparing due diligence information and legal transactions.Key Responsibilities• Full responsibility and accountability for overseeing all disciplines including Operations, HR, IT and Finance.• Managing a team of 4 direct reports and over 300 staff.• Strategic business planning.• Development of the senior management team.• Management of banking relationships and day to day monitoring all key financial health indicators.• Full corporate and legal responsibility for all regulatory aspects including statutory accounts.• Property strategy. Show less