• I am required to ensure the stability and service delivery of SAP Production Systems. This involves supporting the implemented functionality in accordance with Service Level Agreements. • Areas of accountability include the quality assurance of changes effected by the projects team prior to transport into production, including impact analysis of proposed changes and the signing off of test plans.• My portfolio encompasses problem management, and the analysis and addressing of the root cause of recurring incidents. • In addition to user (including super users) training needs assessments, I compile documentation of implemented functionality. • It is necessary for me to enforce change management governance. I am responsible for the effective housekeeping of SAP systems, whilst maintaining good governance and keeping to scheduled commitments. • I enforce the use of appropriate methodology for projects, whilst applying and adhering to standards.

• I was required to provide management and leadership for the development of subordinates. This involved the identification of business process improvement opportunities using SAP and other available technologies to streamline the customers business. • It was my duty to analyse, plan, design, implement, train and support SAP application solutions for customers, whilst implementing business improvement requirements.• Areas of accountability included business and gap analysis, and SAP conceptual design. • In addition to ensuring the quality of implementation, I provided knowledge transfer through user training, documentation, and change management.• My portfolio included maintenance and support. I resolved issues within the agreed SLA to minimise disruption to the business, and I maintained good governance whilst working within budget constraints.• Tasks encompassed the formulation of annual budgets, resource planning, and team time management.• I provided subordinates with the necessary resources to conduct their duties. Performance management was conducted through one on one feedback discussions and the drafting of effective performance contracts.• In addition to project management, I handled customer communication and customer expectation management.