Colin Aikman

Colin Aikman Email and Phone Number

Founder | Executive Advisor (Interim) @ Dalfinity Ops+AI
Toronto, ON, CA
Colin Aikman's Location
Toronto, Ontario, Canada, Canada
Colin Aikman's Contact Details
About Colin Aikman

Start-ups and scale-ups - all businesses in fact - need three key roles: someone who builds, someone who sells, and someone who makes sure everything runs smoothly.I aim to make things run smoothly. Sometimes that requires transformation, or optimization. It always requires good people and strong teams. I am an adaptable leader with strong experience in all facets of operations across multiple industries including SaaS, E-Commerce, Life Sciences, and PEO. I have a proven track record of making operations run smoothly through strategy development, operational execution and optimization, change management, and leading teams with compassion. Because success always - always - comes down to people.Most recently at 360insights, our 115-person team managed the channel incentive support operations for our Fortune 500 clients. We delivered operational expansion in Canada, USA, and LATAM, integrated six acquisitions, restructured and optimized operations, and reduced costs by 30% while enhancing customer support through data driven methodologies.

Colin Aikman's Current Company Details
Dalfinity Ops+AI

Dalfinity Ops+Ai

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Founder | Executive Advisor (Interim)
Toronto, ON, CA
Website:
dalfinity.com
Employees:
1
Colin Aikman Work Experience Details
  • Dalfinity Ops+Ai
    Founder | Executive Advisor (Interim)
    Dalfinity Ops+Ai
    Toronto, On, Ca
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  • Dalfinity Group
    Self Employed
    Dalfinity Group Mar 2024 - Present
    Greater Toronto Area, Canada
    Helping start-ups and scale-ups run smoothly. Always open to talk.
  • 360Insights.Com
    Senior Director, Client Operations North America
    360Insights.Com Aug 2022 - Dec 2023
    SLT member and leader to 115-person team spanning Client Services, Operation Success, and end-user Customer Care, accountable for close to 1M interactions annually. Managed operational expansion in Canada, USA, and LATAM. Integrated six acquisitions over five years. Achieved a 30% reduction in interaction rates while maintaining 90+ CSAT scores. Leveraged AI-driven tools to reduce onboarding time by 50% and deliver dynamic insights with voice-to-text, real-time agent assist, sentiment analysis,… Show more SLT member and leader to 115-person team spanning Client Services, Operation Success, and end-user Customer Care, accountable for close to 1M interactions annually. Managed operational expansion in Canada, USA, and LATAM. Integrated six acquisitions over five years. Achieved a 30% reduction in interaction rates while maintaining 90+ CSAT scores. Leveraged AI-driven tools to reduce onboarding time by 50% and deliver dynamic insights with voice-to-text, real-time agent assist, sentiment analysis, and conversational analytics. Show less
    View
  • 360Insights.Com
    Senior Director, Client Care
    360Insights.Com Dec 2018 - Aug 2022
    Whitby
    Leadership of a talented on-site team of 100+ amazing people who manage the incentive support operations of our Fortune 500 clients. Expanded operational footprint, managed the team through Covid and transitioned to WFH within 72 hrs, integrated acquisitions, and delighted in the promotion of over 50 team members to other areas of the business.
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  • Nerd Block
    Chief Operating Officer
    Nerd Block Sep 2013 - Oct 2018
    Greater Toronto Area, Canada
    Nerd Block was one of Canada's fastest growing start-ups achieving $35M in annual audited revenue within 36 months of launch. Nerd Block was a Canadian subscription e-commerce pioneer partnering with top global brands, major studios, and global toy manufacturers. Nerd Block revolutionized brand partnerships and omnichannel merchandising catering to hundreds of thousands of monthly subscribers and fans worldwide. COO to various independent subsidiary companies including Nerd Block… Show more Nerd Block was one of Canada's fastest growing start-ups achieving $35M in annual audited revenue within 36 months of launch. Nerd Block was a Canadian subscription e-commerce pioneer partnering with top global brands, major studios, and global toy manufacturers. Nerd Block revolutionized brand partnerships and omnichannel merchandising catering to hundreds of thousands of monthly subscribers and fans worldwide. COO to various independent subsidiary companies including Nerd Block, ShirtPunch, FanBlocks, and Joe Nerds Stores. Show less
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  • Source Security & Investigations, Inc
    Chief Operating Officer
    Source Security & Investigations, Inc Sep 2011 - Sep 2013
    Halifax/Toronto
    With over 400 employees across Canada, Source Security & Investigations was a leader in Canada’s security industry offering comprehensive security solutions for corporate clients. The company was sold to Allied Universal in 2016.
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  • Aura Collective Limited
    Founder & Chief Operating Officer
    Aura Collective Limited 2008 - 2012
    Canada's Etzy, Aura Collective was founded as a social enterprise and represents Canada's first online retailer to donate a percentage of sales to the customer’s charity of choice from over 85,000 registered charities. The company pursued a joint wholesale and online retail commercial strategy, supplying handmade art and craft to Canada's largest reward programs.
  • Thomson Reuters
    Director, Operations
    Thomson Reuters Mar 2007 - Aug 2008
    Following successful completion of the integration and product development objectives, spearheaded the integration of the Unleashed technology into existing Thomson Reuters products.
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  • Unleashed Informatics Limited
    Chief Operating Officer
    Unleashed Informatics Limited Nov 2004 - Mar 2007
    Mount Sinai Hospital spin-off company established in November 2004 delivering life science information products to researchers in the drug discovery, agri-food, and materials development sectors. Sold to Thomson Reuters in March 2007.
  • Challenge Contracts Pty Ltd
    Founder & Managing Director
    Challenge Contracts Pty Ltd Jun 1995 - Sep 2004
    Founded contract recruitment and PEO firm in Brisbane, Australia that supplied contract staff to the agri-food, manufacturing, and IT services sectors. Sold the company and returned to Canada in 2004 when asked to build and launch Unleashed Informatics Limited.

Colin Aikman Skills

Strategy Leadership Management Start Ups Strategic Planning Entrepreneurship Project Management Team Building Program Management Team Leadership E Commerce Security Mergers And Acquisitions Integration Policy Crisis Management Budgets Recruiting Product Development Business Development Marketing Strategy Strategy Execution Business Strategy Strategic Partnerships Negotiation

Colin Aikman Education Details

Frequently Asked Questions about Colin Aikman

What company does Colin Aikman work for?

Colin Aikman works for Dalfinity Ops+ai

What is Colin Aikman's role at the current company?

Colin Aikman's current role is Founder | Executive Advisor (Interim).

What is Colin Aikman's email address?

Colin Aikman's email address is co****@****rity.ca

What is Colin Aikman's direct phone number?

Colin Aikman's direct phone number is +141627*****

What schools did Colin Aikman attend?

Colin Aikman attended Western University, Dalhousie University, Griffith University, Canadian Securities Institute.

What skills is Colin Aikman known for?

Colin Aikman has skills like Strategy, Leadership, Management, Start Ups, Strategic Planning, Entrepreneurship, Project Management, Team Building, Program Management, Team Leadership, E Commerce, Security.

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