Colin Aikman Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Canada

Helping start-ups and scale-ups run smoothly. Always open to talk.

SLT member and leader to 115-person team spanning Client Services, Operation Success, and end-user Customer Care, accountable for close to 1M interactions annually. Managed operational expansion in Canada, USA, and LATAM. Integrated six acquisitions over five years. Achieved a 30% reduction in interaction rates while maintaining 90+ CSAT scores. Leveraged AI-driven tools to reduce onboarding time by 50% and deliver dynamic insights with voice-to-text, real-time agent assist, sentiment analysis,… Show more SLT member and leader to 115-person team spanning Client Services, Operation Success, and end-user Customer Care, accountable for close to 1M interactions annually. Managed operational expansion in Canada, USA, and LATAM. Integrated six acquisitions over five years. Achieved a 30% reduction in interaction rates while maintaining 90+ CSAT scores. Leveraged AI-driven tools to reduce onboarding time by 50% and deliver dynamic insights with voice-to-text, real-time agent assist, sentiment analysis, and conversational analytics. Show less

Whitby

Leadership of a talented on-site team of 100+ amazing people who manage the incentive support operations of our Fortune 500 clients. Expanded operational footprint, managed the team through Covid and transitioned to WFH within 72 hrs, integrated acquisitions, and delighted in the promotion of over 50 team members to other areas of the business.

Greater Toronto Area, Canada

Nerd Block was one of Canada's fastest growing start-ups achieving $35M in annual audited revenue within 36 months of launch. Nerd Block was a Canadian subscription e-commerce pioneer partnering with top global brands, major studios, and global toy manufacturers. Nerd Block revolutionized brand partnerships and omnichannel merchandising catering to hundreds of thousands of monthly subscribers and fans worldwide. COO to various independent subsidiary companies including Nerd Block… Show more Nerd Block was one of Canada's fastest growing start-ups achieving $35M in annual audited revenue within 36 months of launch. Nerd Block was a Canadian subscription e-commerce pioneer partnering with top global brands, major studios, and global toy manufacturers. Nerd Block revolutionized brand partnerships and omnichannel merchandising catering to hundreds of thousands of monthly subscribers and fans worldwide. COO to various independent subsidiary companies including Nerd Block, ShirtPunch, FanBlocks, and Joe Nerds Stores. Show less

Halifax/Toronto

With over 400 employees across Canada, Source Security & Investigations was a leader in Canada’s security industry offering comprehensive security solutions for corporate clients. The company was sold to Allied Universal in 2016.

Canada's Etzy, Aura Collective was founded as a social enterprise and represents Canada's first online retailer to donate a percentage of sales to the customer’s charity of choice from over 85,000 registered charities. The company pursued a joint wholesale and online retail commercial strategy, supplying handmade art and craft to Canada's largest reward programs.

Following successful completion of the integration and product development objectives, spearheaded the integration of the Unleashed technology into existing Thomson Reuters products.

Mount Sinai Hospital spin-off company established in November 2004 delivering life science information products to researchers in the drug discovery, agri-food, and materials development sectors. Sold to Thomson Reuters in March 2007.

Founded contract recruitment and PEO firm in Brisbane, Australia that supplied contract staff to the agri-food, manufacturing, and IT services sectors. Sold the company and returned to Canada in 2004 when asked to build and launch Unleashed Informatics Limited.

Bachelor Of Arts, Economics

Master Of Public Administration - Mpa

Graduate Certificate, Entrepreneurship/Entrepreneurial Studies

Canadian Securities Course