Specialising in IT Service Management consultancy services, ICT OJEU and framework procurement, Service Improvement Initiatives and process improvements.Clients include:ROYAL BOROUGH OF GREENWICHIn sourcing First and Second Line ICT function.Building Service Desk function including tool selection and implementation.Procurement and on-boarding of 3rd party support contracts.Microsoft Dynamics implementationICT procurement services which include Managed network service, Infrastructure and client refresh programmes, hosted data centre and many line of business applicationsLONDON BOROUGH OF BEXLEYProviding OJEU ICT procurement services which includes:ICT Out-Sourcing Tender preparation.Tender response evaluation etc.UTTLESFORD DISTRICT COUNCILAssisted with service stabilisation following a departmental restructure.Developed IT strategy based on “Cloud First principle”Introduced ITIL Change Management and implemented ITSM tool “House on the Hill”Rationalised Software Asset Management through the implementation of SNOW SAM tool and the enrolment in Microsoft Enterprise Agreement in order to reduce the cost of software licencesMIDDLESBROUGH COUNCILProvided advice and guidance on the efficient set up of Service Management and Service Desk functions following the return to an in-sourcing model after many years as a managed service.

Associate ConsultantDecember 2013 to October 2014 - Interim Head of IT for Uttlesford District Council

Lead for IS Strategy, Business Relationship Management, Service Management, Business Change and Information ManagementManaged the IS Division’s £8m budgetMajor Incident and Change Advisory Board ChairLed procurement for organisation wide "Follow Me" managed print serviceLed project to design and deploy Windows 7 and Office 2010 upgrade from XPIntroduced Information Management Governance Board

Responsible for management of Service Desk, IT Training, Desktops and Service ManagementLed a Customer Service project for the IS Division which resulted in City of London being the highest performing out of 97 local authorities in SOCITM Customer Satisfaction survey during 2009Played a lead role in restructuring the IS Division during 2011 in preparation for out-sourcing of the business as usual functionsSet up and led cross-department IT Customer Service Group which focused on Continual Service ImprovementIntroduced a Definitive Software Library (DSL) in order to standardise desktop software deploymentsRestructured the Service Desk to include 2nd and 3rd line support staff in order to increase first line fix rates by improving cross team learningSenior manager responsible for Service Management, Desktop Support, Service Desk and IT Training encompassing 26 staff

Managed Service Management and Service Desk teamsIntroduced ITIL based Change Management ProcessIntroduced Software Asset Management in order to ensure software licence compliance and avoid over purchasing of software licencesManaged the City of London’s participation in SOCITM Customer Satisfaction and Benchmarking surveysRestructured Service Desk in order to create dedicate first line function and improve incident resolution statistics