Managing the communications assets, vendors, contracts, and IT infrastructure of the City of Toronto • IT infrastructure, vendor performance, and purchasing plan consultations with key organizational decision makers such as city council and senior management• Negotiating with telecommunications vendors and business partners to develop or improve upon existing packages and solutions to better serve the organization's needs• Listing RFI, RFQ, and RFP and ensuring existing SLAs are met• Tracking expenditures and developing cost reduction strategies • Telecommunications market research and analysis• Supporting client's public services by analyzing risk, alternatives, cost, scope and functional requirements of projects • Point of contact for cross-divisional inquires, technical investigations/analysis, and solutions development • Facilitating major organizational software migrationsDay to day responsibilities:- Contract and supplier performance analysis- Monitor key performance indicators of suppliers- Point of contact for supplier escalations and inquires - Inventory, Database, and Account management- SQL implementation - Procurement of telecommunications equipment and services; small to large scale fulfillment- Vendor and contract management-Technical systems design and testing- Cost/benefit and life cycle analysis- Ensuring deployments are completed within target time- Network, data, and device security- Client facing-Blackberry Enterprise Server, AirWatch MDM Client, Active Directory, ActiveSync, and general server maintenance

Sevice desk agent supporting Suncor: CRM, Salesforce, SAP.

Short Term Contract. Processed and verified orders through EDI/Phone/Fax, Issued RMAs.Managed downstream stakeholder and large Health Network Distributors.

Blackberry subject mater expert.Administered the sourcing, activation, and dissemination of mobility products (Cellphones, Blackberrys, iPhones, Aircards). Maintain a database of devices in use in the field.Conduct cost analysis reports.Resolver level support for all mobility devices: Coordinating the actions of the BES server and Mobile Service Provider.Organised the install and uninstall of Cisco and Avaya phones, and management of the Call Manager based on on-boarding and off-boarding.