Colin Barlow Email & Phone Number

Kettering, England, United Kingdom

Working within the Professional Services organisation, I work on engagements helping customers adopt and migrate to the cloud. The Consulting Architect role takes a holistic view of the engagement ensuring alignment of both the business and technical requirements, decisions, and governance to ensure programs succeed in delivering the required business outcomes.As a Consulting Architect, I engage with customers and the wider Rackspace organization to advise, develop, and deliver innovative solutions leveraging a wide range of public cloud services. The primary focus will be on helping customers to re-think their technical platforms and application landscapes and drive the adoption of cloud-native technologies and innovation.

London, United Kingdom

Working within the Enterprise Customer Success team, I provided an architectural and technical lead role for large strategic enterprise clients all of which host critical applications with Rackspace. I provided a senior escalation point for these clients, whose complex application stacks incorporate a mix of technologies across Windows, Linux, Virtualisation, Networking, Storage and Cloud. I built strong relationships with my clients and work closely with them to ensure Rackspace delivered and aligned on their business goals and objectives.Key Responsibilities:• Architect for all my client’s new projects and requirements. I worked with the client to understand both the business and technical requirements and was responsible for delivering these and co-ordinating downstream Rackspace teams.• Providing hands-on technical support for complex problems and acting as a proactive and consultative resource to help the clients plan growth, adopt new technologies and achieve their business objectives and goals.• Conducting regular reviews of the client’s solution to identify risks and propose technical improvements where required.

London, United Kingdom

Working in the Global IT Operations team, I helped to support the IT Infrastructure for the 13,000 global Springer Nature employees. I managed the Infrastructure Engineering Team, my team supported and managed both the local office and data centre infrastructure for the business globally.The teams were responsible for the delivery of engineering services and delivered low-level engineering of the technology areas they covered. I acted as the senior escalation point and architect for the infrastructure my team managed. My day-to-day line management responsibilities included: Regular 1:1's, appraisals, setting and monitoring team objectives, and recruitment.I was also responsible for the delivery of services from 3rd parties providing both technical services, communications, hardware support and maintenance.I ensured the delivery of IT services were within the agreed business SLAs. I was also responsible for producing and delivering service improvement programs to provide the business with both improved service and competitive costs.

London, United Kingdom

I managed four of the technical teams within Attenda (Infrastructure Support, Enterprise Client Support, VDI, and Messaging & Collaboration) with 25 direct reports. These support teams were based in both the London and Caerphilly offices and provided a very high standard of technical support to our client’s. My team of infrastructure engineers were responsible for all the infrastructure components (network, virtualization, storage, OS, Microsoft application stack).I was responsible for:Day to day line management: Regular 1:1's, bi-yearly appraisals, setting and monitoring team objectives, mentoring staff, recruitment, and monitoring team and individual performance/KPIs.Proactive problem management: Identifying reoccurring incidents and trends and documenting information to pinpoint route cause.Manage team resources to ensure client SLAs are met, and that project teams could deliver on time.Working with Technical Architects and Project Managers on large and complex projects (including on-boarding of clients and technical refresh projects).

London, United Kingdom

My role was to manage a team of engineers providing technical support to two of Attenda’s large enterprise clients. I provided a technical lead role for the support teams, and was a key escalation point during complex incidents.

London, United Kingdom

Working as a 3rd Line engineer on one of Attenda's large enterprise customers. I handled all 3rd line escalations internally and was also the primary contact for the client’s technical team.

York, United Kingdom

I led and managed a team of engineers providing managed service support to clients hosting systems in Ioko data centres. These systems vary from online banking and retail ordering websites to fully outsourced corporate platforms.

Scarborough, United Kingdom

Working in a team of engineers providing 3rd line support to the Society’s HQ and branch IT infrastructure.

Windsor, United Kingdom

I was responsible for administering a Novell NetWare and HP-UX environment in three of the London hospitals.

Watford, United Kingdom

My role was to provide desktop support to the hospital end users.