You want to launch a new product, you search for new business opportunity on your market, you want to enquire about a new offer on a new market or with a new customer segment ? > Check points 1 and 2.Your product is on crisis, facing competitors your revenue shrunk and  your market share is slowly reducing ? So you need to make radical change on your service > Check points 1 and 3.You are the market leader and you want to keep out of range from your competitors and you want to fine-tune the user experience of your product ? You want to launch new products quickly ? > Check points 3 and 4.You are a small company and your products and market share are growing ? You want to optimise your chance of success ? Check points 1, 2 and 3.1 - User research - design discovery phasesI organise small or expansive user research campaign to help you build solid understanding of your user needs, to refine your market knowledge and to discover new business opportunity.2 - From ideation to product validationI built and facilitate workshop session to help your team to design the best product with a creative user centric/business process. The workflow and philosophy I used are heavily based on service design, design thinking and design sprint.3 - Service validation hypothesis and product optimisationI build prototype and setup user testing session to test complete service, product or just a few features. It allows you to validate product hypothesis, optimise usability, and discover new opportunity so we can enhance efficiency and product retention.4 - Product designI do UX design and I lead product design workshops . I help your team to put into practice a user-centric process,  I enhance collaboration, optimise product documentation workflow, and help to organise to launch new products quickly.  I also organise and facilitate workshops with lego serious play or design thinking for team building, enterprise strategy, value creation,…

User research • Planning research • On the field Research and interview • Quantitative method • Indirect method : online survey, log analysis .Product discovery • Competitive benchmarkService design & workshop • Organising and facilitating workshops • Service design & design thinking (long workshop cycle) • Design sprint (Short workshop cycle)Testing, understanding and validating product • User testing • Prototype for testing • Lean startup methodUX design (production) • Project management • Interface UX design Team strategy • Lego Serious Play • WorkshopCustomers :BNP : Professional tools and processes for cash flux monitoringThélem insurance : Professional tools and processesSonepar France : B2B e-commerce for electrical partCredit Mutuel Arkea : B2C mobile bankingGroupe Louvre Hotel : B2C mobile hotel booking

Optimisation de produit- Test utilisateur- prototypage dédié- Entretiens utilisateursUX design (production)- Conception d’interface- Architecture de produitConsulting- Audit d’interface- Benchmark Clients :Gémalto : application de paiementBouygues télécoms : application de programme TVSFR : application de messagerieAntalis : service de e-commerce B2BCaisse d’épargne : application interneBanque populaire, Roady : site de serviceTDF, Canal + : application métierPages Jaunes : Moteur de recherche

consultant in usability,- UX design - User testing

Product manager - User flow, user research, and functional documentation fordesigning and building a third party web analytic tool.

User research Usability studyCognitive psychologyOrganization psychologySociology