Supplier Relationship Management including:- Performance Management- Continuous Improvement - InnovationDevelopment of strategies to ensure technology resilience for WSF&RSProvide professional and technical expertise to support the procurement of equipment/services for WSF&RS

Providing a range of independent business services. Doing more of the right things, right.• Service Delivery Management• Operations Strategy• Project Management

Telecom Industry and Service Management consulting.Driving contract SLA and supplier performance for Vodafone Service Owners.Identification and business development of new service solutions.

Setup and Establishment of Delivery Model and Operations for a 10 year multi-million GBP Public Conveniences and Access Control Contract towards Brighton & Hove City Council, reducing their costs and improving levels of service after winning a tender to replace the 17-year incumbent. • Design, build and run the operation, to ensure that the business is delivered in accordance with the customer contract KPI’s• Supplier Selection and ensuring successful delivery against targets through establishment of clear governance • Managing the employment and deployment of sub-contractors plus coach, develop and mentor all direct reports to deliver brilliant cleaning standard• Ensuring all legal compliance is maintained and manage all HR and Employee relations issues in accordance with the company HR Policies and in consultation with an appropriate HR representative• Increased levels of Client Satisfaction through reduction of lead time for new service requests and lowering of delivery cost by process waste reduction• Reduced costs by 52% in first 6 months and achieved highest QA scores for 6 years as authenticated by external independent auditor

Region Northern Europe and Central Asia consists of 25+countries stretching from Greenland across to the Bearing Strait on the East Cost of Russia with over 2000 employees. TV & Media Unit had full P&L responsibility for the complete lifecycle of Sales, Delivery and Aftercare to customers with a turnover of between £20M-£30M per year and comprised 60+ employees in teams, distributed across 6 geographic locations. Scope of Duties:Responsible to ensure successful Alignment, Prioritization and Execution of Strategy within the Practice TV&M. Develop Organisational Strategic Development and Long-term Transformation plans for the organisation, to reach the Wanted Position through establishing and driving strategic initiatives (both growth and cost) across the organization.The role also secures the foundation for Cross-Organizational Coordination of teams and secures close cooperation with Group Function and Other Business Stakeholders to Continually Improve ways of working, competence and knowledge management in all areas.Continually increase Customer Satisfaction levels through ensuring the team has the capability-in-depth to meet and exceed the demands of the business today and in the future.Responsibilities• Alignment & prioritization of strategic initiatives/programs to the Business Strategy• Establish & drive strategic initiatives/programs• Cross-Practice governance of strategic initiatives/programs• Ensure the execution of career plans, competence development & knowledge transfer• Drive Best Practice Operational Excellence• Secure Financial Governance

Worked on strategic assignments to senior stakeholders in Product Management and Development from IP and Radio organizations, raising their organizations maturity level with Lean & Agile through a combination of structured learning and strategic workshops.As a coach, I have worked with each team to define their vision and together we have identified development areas for growth leading to increased feelings of accountability and empowerment plus motivation.Coached and provided bespoke learning solutions to Line and Project managers through their own personal leadership transitions, exploring and building understanding of the changes in their roles and responsibilities.As a coach (working with individuals, teams or organizations) I’m able to facilitate positive change through improving thinking. Proven results from working with internal clients on leadership development, improving performance and cultural changeSupported employees who particiapted in the "Grow" Program at Ericsson working with identified high potential future leaders with a special focus on Generation Y and the Ericsson workplace

Developed and implemented new business strategy focus areas and improvement initiatives from analytical study of complex data combined with feedback from multiple stakeholders in the business. Resulting in increased profitability for R&D and increased margins for Global Services.Designed and built teams with recognized capability to deliver high quality services towards regions. Enabling the progression of strategic Key Deals with the top 10 highest value and revenue generating IP customers.As an Agile Coach my role was to educate, share knowledge and grow Agile Capability. Through a combination of 1 to 1 coaching sessions, team workshops and experimental learning I started up 8 new XFT’s working with Scrum. The time for feature has been reduced by 30% and the teams can implement continuous learning through sprint reviews and retrospectives.

Managed a department of up to 35 employees providing consultation, design, optimization, network roll-out and customer support services to multi national Telecoms providers.Increased department internal efficiency from 40% to 92% over one year to ensure greater returns for the business and increased profitability.Provided Leadership for departments undergoing change to ensure consistency and employee retention was maximized.Additionally took on Local Coordinator and Lead Assessor role for Ericsson Certification Program ensuring employees development and operational efficiency was standardized across the business.

Providing SAP and Project support to the department managers to prepare quotations for internal customers.Provided accurate, timely cash flow forecasts and business intelligence to the department head for input to strategic planning.Acted as Single Point of Contact for project managers towards the department to provide up to date financial information and resource commitments.Prepared business cases for purchase of equipment required by the businessActed as Service Delivery Manager towards Key Account managers who placed customer support requirements and deliverables on our department.

Delivered system integration services on products ranging from Optical Transmission, Tellabs and BBA. Proven problem solving techniques demonstrated in pressurized situations with high profile customers.Local driver for knowledge sharing and innovation within my team.Identified training and competence developments needs for the team with my manager.Worked with Key Account Managers to present new technical concepts to important new and existing customers.