As a Senior Business Analyst and Team Lead at Hilton, I specialize in driving transformative projects that enhance operational efficiency and elevate user experience. My experience includes spearheading the transition of Hilton's on-premise server Opera estate to Opera Cloud, where I led a cross-functional team to develop comprehensive user stories and ensure seamless integration of functionalities.My background in platform engineering allows me to effectively collaborate with developers and business partners, translating complex requirements into actionable insights. I thrive on managing multiple workstreams, ensuring projects are delivered on time and within budget while maintaining stakeholder engagement.Previously, as a Sales Support Specialist, I identified revenue discrepancies and utilized data analytics to improve departmental processes. My commitment to training and mentoring new employees has fostered a culture of excellence in service delivery. Recognized for my leadership and problem-solving skills, I am passionate about delivering high-quality solutions that align with strategic objectives.
Listed skills include Customer Service, Communication, Sales, Teamwork, and 16 others.