• Sports betting, casino, poker, fantasy sports, skill games, lotteries. Customers include Mr Green, Online Casino Deutschland, 888, Pokerstars, Betsson, Bet-at-home, Betway, bwin, Interwetten, Sportingbet, Tipico.• Creation of marketing strategies & solutions for client product portfolios in the areas of TV, online, mobile, audio, social media• Development of individual and convergent marketing concepts

Social Gaming > online poker, sports betting, fantasy manager games, sports tipping games• Product management and monetization of free-to-play games• Development of target group oriented, monetisable and viral game ideas• Development, analysis & optimisation of item-selling strategies• Creation, development and monitoring of poker games and tournaments and sports bets• Implementation of ideas with internal & external developers, usability testing and QA• Analytical processes, identification of product optimisation possibilities and deduction of required measures for further development• Development and analysis of KPIs for the optimization of performance, A & B testing• Coordination with various departments including Online Marketing, Editorial Department, Product Management, CM, IT, external programmers and service providers• Retention, Community Management, continual dialogue with developers and community for the purposes of implementation of improvements

• Creation of brand identity & concept• Creation of new promotions, bonus schemes and loyalty program• Creation and content management of websites (Dreamweaver)• Product management of poker software backend functions• Coordination with other departments (marketing, web design, IT, affiliate manager)• Coordination with iPoker network• Customer marketing, conversion and retention• Managing VIP players online & on trips abroad• Customer service (German & English), liaising with outsourced support team

• End-to-end management of the gaming product line, identifying market requirements, defining the product vision and driving the implementation of the overall product roadmap.• Managing the product release process from definition/review through delivery and on-going maintenance, coordinating various internal and external teams including design, development and software/hardware specialists.• Implementation & supervision of production and service workflows.• Product management of poker (Ongame network), casino (Chartwell & RTG), skill games (Greentube) and their backend functions.• Management of websites (content management, Sharepoint), customer usability for all platforms, financial transactions, loyalty programs, customer marketing, customer conversion and retention.• Setup and management of gaming promotions, bonus-schemes and incentives.• Generating new product ideas, enhancements to existing products and accepting gaming product related requests from internal requestor groups.• Product roadmap management: analyzing and prioritizing projects, determining the product effort and negotiating the launch timeframes with development teams.• Creation of functional specifications, conducting specification reviews with requestor groups and development teams and acting as the main contact for the specifications during the software development and implementation phases.• Interface with IT, marketing and other functions to drive timely, seamless and successful rollouts/launches.• Defining, tracking and improving key product metrics and developing tests against those metrics.• Conducting competitive analysis to identify areas of opportunity and developing and maintaining detailed and up-to-date analysis of the competitive landscape. Continual review of all products for additions or changes to help drive closer to company goals.

Responsibility for the customer care department in Malta, including six weeks creating a training programme, organizing & training a new team in Vienna (bilingual German/English) for the poker/casino/skill games products after the department was transferred from Malta.

Bilingual (German/English) customer care agent, dealing with customers via telephone & email and proactively improving the overall customer care experience.

Overall responsibility for the multimedia department in Munich city centre, the position entailed leading a team of workers in the day-to-day running of the multimedia department of a very busy city-centre department store, dealing with telephone enquiries, customer care, compiling orders, product presentation, writing department work rosters/holiday plans, co-operations with radio stations, record companies, concert promoters.