Colin Conner Ii Email & Phone Number

Knoxville, TN, US

Knoxville, TN, US

Oversee the development and implementation of strategies to promote the company's products and services and drive sales growth.

• United States
• Directs all organizational operations, policies, and objectives to maximize productivity and returns.
• Analyzes complex scenarios and uses creative problem-solving to turn challenges into profitable opportunities.
• Interviews, appoints, trains, and assigns responsibilities to department managers.

• Increased call center size by 100% within the first year after implementing action plans to optimize performance.
• Initiated a remote staffing model that supported growth from 15 to 150+ employees.
• Brought BCBS of Michigan account to the organization, generating fee income of over $8M.
• Contributed to an 87% revenue increase via a shift to a multi-channel customer support system.

Orlando, FL, US

• Collaborated with HR to recruit over 1,200 agents across three sites; provided extensive sales training on overcoming objections, product value, and sales success for call center professionals.
• Headed the transition from a customer service culture to a customer-centric sales culture, leading to a 47% increase in sales and a reduction in labor costs of 23% for each dollar of sales in each of the 3 sites.
• Secured and closed contracts with two large clients (Kaiser Permanente Health Care and United Health Care), equating to an additional $10M in annual revenue.

• Led daily operations and directed sales forecasting efforts.
• Established and monitored sales targets, policies, and procedures.
• Evaluated market analytics to expand existing markets and open potential markets.
• Hired and trained a team of independent insurance brokers across a 15-state territory.
• Oversaw the successful evolution of multi-tiered sales channels and company offerings to boost overall growth objectives in the healthcare industry.

• Directed operations and full sales cycles company-wide.
• Marketed products and services to client firms after researching markets to identify prospective business opportunities.
• Managed and coached a top-performing team of 50 licensed FOREX specialists.
• Grew sales by 175% via the implementation of strategies that emphasized employee trust and engagement.

London, GB

• Oversaw operations of 350 HSBC offices across 12 states with 800 total employees in the USA.
• Managed a 370-person lending team that included 55 direct reports.
• Grew loan portfolio from $880M to $1.8B.
• Improved operations pass-through from 44% to 77% capture within 1 year.
• Recognized as Executive of the Year in 2005 and 2007.

Executive Leadership

Finance For The Non-Financial Manager

Afsa (American Financial Services Association) Management Development Program

Negotiations For Senior Executives