For almost twenty years, I have been designing innovative IT solutions to business process challenges. I’ve helped AAA increase member satisfaction and decrease service time by designing complex multi-state call routing and customer triage workflows. I’ve helped MAJCOMs in the Department of Defense identify network threats and provide mission assurance on their IP networks via network optimization and intelligent analytics. And I’ve helped civilian agencies increase awareness of changing procedures for their employees while expediting service times to citizens with enterprise digital signage.My focus is entirely on supporting the mission of my customers through the implementation of carefully designed technical systems to organically complement existing workflows. If that sounds like a lot of garbled mouth-noise, let’s grab a whiteboard, some dry erase markers, and chat about what challenges your operation faces. I’d love to show how enterprise-grade video can help make your job more efficient.Outside the office, I’m a devoted family man and an avid (though amateur) woodworker.
Listed skills include Voip, Security, Wireless, Telecommunications, and 35 others.