Colin Dall Email & Phone Number

Kirkland, WA, US

Tacoma, Washington, United States

Tacoma, WA

• Lead QA Engineer for 1Toolbox Android, an all-in-one utility including a Flashlight, Calculator, Tip Calculator, Clock, Alarm, Timer, and Stopwatch.
• Lead QA Engineer for Eureka Offers and Eureka Events preloaded on Sprint Android devices, and Lumen iOS preloaded on Sprint iOS devices.
• Managed the maintenance, creation and testing of the SprintID packs including multiple applications bundled into genre-specific groupings.
• Managed MetroPCS preload and certification of the MetroPCS AppStore for Android Primary contact for any technical questions or issues from the carrier and OEM partners.  Responsible for the testing and delivery of.
• Create screenshots and other publishing assets for application submissions.
• Maintain product FAQs for end-user inquiries

• Manned the Helpdesk helping students with issues ranging from Microsoft Office, printer problems, resetting passwords, booking courses, etc.
• PC and Macintosh support included replacing hardware, setting up Scanners and Printers, and configuring Laptops to work on the Network.
• Troubleshot a wide variety of Windows 98, NT, Win2k and XP problems on Desktops and Laptops, Installation, removal and assistance with a variety of applications, including Microsoft Office, Endnote, SPSS, Nvivo.
• Used a variety of applications to log support calls, book courses, book rooms, reset passwords and troubleshooting users NT accounts.
• Manned the Help Line, which offered support for approximately 1000 students and 400 staff including logging calls in the Helpdesk software, which required further investigation.
• Involved in second line support, including being solely responsible for setting up and maintaining the new Citrix CD Rom server. Managed the printer server, and between them both I built up a good knowledge of server.

Abingdon, Oxfordshire, UK

• Primary contact for IT/IS issues, logged all calls using helpdesk software and resolved many support queries including Hardware problems, Windows 95/98, MS Office, Sage accounting and bespoke databases. Responsible for.
• Maintained the businesses Internet site using Dreamweaver, Fireworks, Photoshop and Flash, which I subsequently taught myself. I became Webmaster for the business, managing updates and amendments, and redesigned the.