PROFESSIONAL EXPERIENCEEmployed with Accuray Inc.Madison, WisconsinDesktop Support SpecialistServiceNow AdministratorNovember 2018 to PresentIO Datasphere/Computer ConsultantsState of Wisconsin, Department of Natural ResourcesMadison, WI Telecommunications Administrator2012 to 2017 Peak SystemsAccuray Inc.Madison, WisconsinDesktop Support SpecialistMay 2018 to November 2018IBM Global ServicesSQL Database Administrator Physical SQL Database Management for Global ClientsDubuque, IA May 2011 to August 2012IO DatasphereState of Wisconsin, Department of Natural Resources Telecommunications Manager Sept 2010 to April 2011 Madison, WI • Manage all landline and cellular telecommunications processes for WDNR.• Request, approve and process all services with landline and cellular vendors.• Repair, maintain, request repairs, moves or upgrades on all telecommunications devices used by the WDNR.• Guide telecommunications requesters on procedures and process.• Document instructions and FYIs that require specific processes. Magic Badger Computer Repairs and ServicesTechnician/Analyst/Owner Febuary 2008 - PresentEmphasis of work with small businesses and home usersIT specialty solutions resolutionPC/Mac supportNetworking setup, cabling and supportUser application and system trainingComputer and Network TechnicianIT Contractor - IBM/Zero Chaos, Peak Systems, AE Business Solutions, Robert Half Tech March 2008 - September 2010PC migrations, Network server management and troubleshooting – Dell, IBM, HP/CompaqPrinter installs - HP, etc. Lands' End IncPC/Mac Senior Technician1992 - 2008Dodgeville, WI Enterprise IT infrastructure communications, software and hardware desktop support.United States Coast GuardSt. Paul Island, AKMcKinleyville, CA1983-87
Listed skills include Troubleshooting, Technical Support, Computer Hardware, Databases, and 38 others.