As Service Relations Manager, my goal was to target, market to, and develop service opportunities for CIS with existing Haworth customers in the Valley. I was responsible for overseeing and enhancing the service experience by maintaining strong relationships, addressing needs, and ensuring the timely and efficient delivery of services.Tasks and responsibilities include:- Led business planning and sales support efforts related to CIS services- Led in purchasing and service contract negotiation- Worked closely with VP of Sales and COO on services strategy and execution- Worked closely with key industry influencers, i.e., A&D, Project Managers, Real Estate Brokers, Developers, General Contractors, Trades, etc.- Participated in industry and community organizations, specifically IFMA- Implemented marketing strategies and materials to penetrate targeted Haworth accounts- Coordinated with internal teams to ensure the timely and efficient delivery of services- Monitored service delivery processes to ensure they meet client expectations and company standards- Analyzed service-related issues and develop strategies for preventing recurrence- Monitored key performance indicators (KPIs) related to dealership service and satisfaction- Analyzed service performance data to identify trends and areas for improvement- Worked closely with sales, operations, and technical teams to ensure a seamless service experience- Led the development of service-focused marketing materials and campaigns that enhance customer understanding, satisfaction, and awareness- Recommended and implemented new strategies to enhance the service experience- Fostered a culture of continuous improvement within the service relations team- Program experience: Core, Microsoft Office Suite (Office, Word, Excel, PowerPoint), Ceros, Adobe Creative Cloud, Ariba, Qvidian

I oversaw all aspects of campaign production and implementation, along with department management and leadership. I strategized, analyzed, and led our marketing efforts from a departmental standpoint, ensuring smooth operations from start to finish with clients and colleaguesTasks and responsibilities included:- Designing and implementing comprehensive marketing strategies to create awareness of CIS' business activities- Copywriting and content creation duties, to include editing and proofreading, brand and product voice development, content strategy support- Supervising the department and providing strategy, guidance, and feedback- Producing ideas for promotional events, marketing activities, CIS' digital presence, and project managing them efficiently- Led organization RFP/RFQ response efforts; provided oversight, strategy, project management, copywriting, design, and FAR compliance to the uniform FAR policies and procedures for acquisitions- Managed RFPs for multiple business segments, to include commercial, public, government (local, state, and federal), healthcare, and education- Led planning and execution of campaigns for corporate promotion and launching of new initiatives, while monitoring and measuring progress, along with managing and leading various manufacturer product marketing programs - Monitoring the progress and submission of staff performance reports- Responsible for producing valuable content for CIS' online presence, editorial design, and publications- Controlling and overseeing department budgets and allocation of resources amongst projects and people- Led and managed an operational commercial furniture showroom to include administrative support, general office/showroom operation, budgeting and accounting duties, policy implementation, vendor coordination, and event/showroom tour planning and management- Program experience: Core, Microsoft Office Suite (Office, Word, Excel, PowerPoint), Ceros, Adobe Creative Cloud, Ariba, Qvidian

As Development Manager, I led all business development activities within the firm, including searching for and vetting publicly solicited bid opportunities, writing proposals and generating leads for new business. I worked to ensure that the firm consistently projects the highest level of professionalism in our proposals and supports top-line growth. I reported directly to the President and acted as a key member of the firm’s management team.Key duties included:- Led all business development-related activities within the firm, including searching for and vetting publicly solicited RFP opportunities, writing and managing RFPs, and generating leads for new business- Identifying business (RFP and other) opportunities in support of firm growth- Writing and submitting high-quality marketing and business development deliverables on time, on budget, and within scope- Managed RFPs for various government municipalities and public entities, and oversaw FAR compliance to the uniform FAR policies and procedures for acquisitions- Built a database of leads for outreach and marketing purposes- Led in the design of systems and structure in support of business development and marketing needs- Proactively identify any issues within and across initiatives that may impact quality, project close-out timeliness, or client satisfaction- Refined current business development-related Standard Operating Procedures (SOPs)- Led in the design, management, and growth of the client contact database (CRM) and proposal content repository- Planned and implemented special projects to improve marketing and new business opportunities (i.e. social media and print marketing efforts)- Created and managed digital assets (website and social media copy and content)- Collaborated alongside the leadership team to develop and implement the annual strategic marketing calendar and plan- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint), Adobe Creative Cloud, Ariba

- Supported and co-led client acquisition and retention efforts of Navitus, including the creation and management of strategic and client-focused proposal content- Written and project managed Pharmacy Benefit Management (PBM) RFQ/proposals and other sales-related documents and presentations- Copywriting and content creation duties, to include editing and proofreading, brand and product voice development, content strategy support- Assisted with organization RFP/RFQ response efforts; provided oversight, strategy, project management, copywriting, design, and FAR compliance- Led and managed the creation of competitively positioned content and supported sales activities that resulted in significant market share and profitability, while conveying a powerful corporate image to the marketplace- Helped to ensure on-time and quality completion of projects, through a collaborative effort with the Marketing Communications and Sales Support teams, and partnered cross-functionally with internal and external customers, subject matter experts, and key stakeholders- Worked daily within PowerPoint, Microsoft Dynamics, and Qvidian software- Assisted in record and content creation for Qvidian library submittal- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint), Qvidian

As a Sales Proposal Content Specialist I looked to inspire others through well-crafted stories and messages in the search of rewards for RFPs and RFIs for multiple business segments, to include commercial, public, government (local, state, and federal), healthcare, and education. I acted as writer and copy editor to create, publish, and promote Haworth's stance as the market leader in office solutions and furniture. Our RFPs incorporated videos, websites, articles, infographics, pictures/renderings, blogs, and written verbiage. I assumed point for all government bid opportunities and acted as the content lead. I also acted as a project management lead and assisted agency contacts in basic procurement and acquisition processes involving goods and services, helped determine the most appropriate method for purchasing, and carried out the execution of the bid response and assist with final award acquisition. I have vast experience with purchasing Federal Acquisition Regulations (FARs) and led Haworth's adherence to the uniform FAR policies and procedures for acquisitions. I collaborated cross-functionally in the development and implementation of strategic marketing and communication plans to achieve client objectives for products and services on Haworth's behalf. My main area of focus was on information content development for appropriate and targeted responses to external or internal clients for RFPs. This included response production for technical proposals, statements of qualifications (SOQs), letters of interest, requests for proposals, requests for quotations and requests for information.I worked directly with internal graphic artists and interior designers, along with prime contractors and sub-contractors in the preparation and submittal of proposal materials under the guidance and direction of our internal project and sales managers.- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint), Ceros, Adobe Creative Cloud, Ariba, Qvidian

My main focus was to maintain GFS' customers' selling price across GFS Canada divisions, focusing on customer cost, vendor billback and sales margin. I managed 15+ multi-million dollar national accounts as the pricing and contract lead and served as the liaison between the customer and other GFS departments. I implemented all pricing by collecting, organizing and implementing vendor contracts for pricing, as well as analyzed vendor contracts and performed the validation of freight, cost and other variables to ensure accurate and consistent price and margins were met.On a weekly basis, I performed sales margin analysis and ran monthly customer price audits.- Program experience: Google Docs

As a part of the Business Development team at Remi, we offered a great alternative to electronic equipment maintenance contracts. We worked closely alongside Distract Brand Managers, Account Support and Marketing to reach out to client prospects through email and phone campaigns to develop business strategies throughout the country.Major highlights and skills:- Delivered consistent sales results through effective prospecting, marketing and managing of the company's products and services from initial contact to implementation - Maintained a $240K annual higher education account- Proactively identified, located and qualified new business leads to spread brand awareness- Bi-weekly travel to existing and prospective clients with the purpose of sustaining and growing market share, promoting and selling company services and executing in-depth account analysis- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint)

As the main source for proposal management to acquire new business, my team worked intimately with purchasing Federal Acquisition Regulations (FARs) and led Remi's adherence to the uniform FAR policies and procedures for all associated acquisitions. While working with the federal sales team and owning the proposal management aspect of the company, I reviewed federal bid opportunities and determined their eligibility of a response. I’d then develop proposal outlines and schedules, prepared various Request for Quotation/Proposal responses and produced technical writing in support of proposal or business development activities. I would then assist the team and/or implement and coordinate newly awarded solicitations, maintained an inventory of bid opportunities and go/no-go decisions and worked as project manager, sales support and operations management. We developed proposal outlines and schedules, prepared various proposal sections and produced technical writing in support of proposal or business development activities. Major highlights and skills:- Worked with departments within multiple federal agencies, including the DOD, NIH, CDC, EPA, FDA, and USDA- Actively developed a $2.4 million book of business- Trained current clients, sales prospects and internal employees on the Remi’s online business management program- Trained new sales members through on-boarding and extended training processes- Developed proposal outlines, solicitation responses and produced technical writing in support of business development activities- Led the implementation and coordination of newly awarded solicitations and accounts- Created new business proposals, developed marketing agendas and assisted in promotional materials, programs and events- Copywriting and content creation duties including editing and proofreading, brand and product voice development, and content strategy support- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint), Adobe Acrobat

As a Marketing Representative, I assisted the sales team with mail, email, social media and phone campaigns, all in an effort to spread brand awareness and get the Remi name into the minds of our potential clients. I had the opportunity to write multiple industry-related capability statements and introductory letters presenting The Remi Group as a more cost effective way of maintaining an organizations electronic equipment portfolio.- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint), Adobe Acrobat

As a Direct Sales Representative, I worked closely alongside Distract Brand Managers, Account Support and Marketing reaching out to client prospects through email and phone campaigns. I also assisted Business Development Managers in setting up meetings, gathering contracts and logistical analysis of upcoming trips off-site.- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint)

As a Publicity intern, I provided traditional and social media relations, crisis management and direct-to-consumer marketing for nationally recognized music, publication and retail clientele.Highlights and skills:- Created and maintained relationships with journalists by pitching original and timely story ideas that involved our clients- Handled interview requests for clients and distributed press releases regarding significant artist and event information- Monitored numerous industry related blogs, networking sites and publication websites- Program experience: Google Docs, Adobe Acrobat, PowerPoint, Excel

Performed and lead customer tours of the Skydeck’s view of over 50 miles and acted as a customer service and customer relations liaison.

As a Marketing and Public Relations intern, I worked with music promotions, event planning, artist relations and music marketing. Artist interaction, event planning and booking, maintenance of online social networking sites for artists and Wine from the Moon, venue research and statistical analysis were daily tasks. My specialization geared toward public relations and publicity.Highlights and skills:- Artist interaction, event planning and booking, maintenance of online social networking sites for artists and Wine from the Moon, venue research and statistical analysis- Managed clients' schedules, arranged shows and interviews and pitched stories to journalists to attend concerts and cover and critique latest album releases- Drafted and executed press releases while managing basic day-to-day administrative functions- Program experience: Google Docs, Microsoft Office Suite (Office, Word, Excel, PowerPoint), Adobe Acrobat

While at Central Transport International Logistics, I worked closely with current clientele and prospects by providing rate quotes, scheduling deliveries and pickups and performed basic customer service and customer relation duties regarding the movement of freight throughout the United States, Mexico and Canada.- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint)

I was responsible for the cleanliness of the theater, customer service and relations and operated and maintained the projection machines.

As a Marketing intern, I worked directly in the Strategic Communication & Planning Division within the Marketing Department. I coordinated and executed highly-effective, regional publicity campaigns for top-tier physicians within multiple medical concentrations. I collaborated with internal groups such as Brand Marketing and Retail Marketing, as well as with external partners, to ensure marketing and publicity opportunities were at a maximum and Oakwood's brand was consistent across all mediums. Assisted in the creation of strategic press materials including physician bio cards, press releases and all appropriate hard copy marketing material. Additionally, I conducted in-depth research on industry trends to strategize marketing and publicity opportunities for system and physician stand-alone practices to reach maximum exposure. Highlights and skills:- Conducted an audit of over 550 pieces of printed collateral- Pitched a successful marketing campaign to the Editor and Publisher of Crain’s Detroit Business- Marketed physicians and practices throughout the Oakwood Healthcare System- Assisted in organizing and conducting marketing events- Drafted and executed press releases and other marketing/publicity material- Program experience: Microsoft Office Suite (Office, Word, Excel, PowerPoint), Adobe Acrobat