Assisting startup with business development and operations strategy.

Committed to serving internal customer and patient communities by evaluating, sourcing, managing, and distributing the right products to the right place, on time.

Founded and directed custom van conversion company. Responsibilities include customer acquisition, retention and growth, operations management, and product development.

Business Process Outsourcing account management for $30M broadcast media client relationship. Responsibilities include account strategy, revenue growth, capacity planning, operational performance, contract negotiations, etc.*Increased annual revenue from $7M to more than $30M in less than two years through improved client relationships, in person and on site presentations and discussions, as well as successful resolution of key client requests *Improved performance in major client KPIs (Key Performance Indicators) 47% through process improvement, staffing efficiencies, and talent development*Designed internal incentive program, resulting in 40% absenteeism and 18% attrition improvements

Responsible for all DISH call center training curriculum development and delivery for 10k agents across 23 sites in 7 countries*Created centralized structure (with 500+ reports) by consolidating call center training operations under one umbrella vs. site specific*Implemented metrics to track training and Trainer efficacy as well as Agent comprehension and retention*Required Trainers and Training Managers to spend eight hours/month answering calls*Introduced skill assessments and subsequent Trainer certifications

P&L ownership for $25M Applied Optics Center (AOC).*Spearheaded facility process improvement initiatives resulting in 15% ($2M) cost reduction*Identified major contamination source(s)*Implemented tool material and tool cleaning alternatives*Performed kaizen activity in part cleaning/loading rooms*Initiated Six Sigma Greenbelt training for AOC operators*Achieved 10% overall yield increase*Wrote the requisition and led the recruiting efforts for new Optical Coating engineer*Introduced “Product Ownership” to AOC engineering team

Responsible for vendor and customer logistics, scheduling, quality, and production of $12M+ of Danaher Corporation Professional Tool Division manufacturing*Attained 95% on-time delivery rate, and consequent 40% top-line increase, by identifying and correcting production inefficiencies via Kaizen (continuous improvement) events*Achieved consistent quality below 1%, exceeding plant-wide goal of 4%*Identified problem with major customer and reorganized manufacturing priorities to reduce past dues from $300k to less than $5k in less than 6 months*Achieved variable overhead spend reduction of $215k through tool life and tooling distribution management*Eliminated $150k in labor spend by collaboration and resource sharing across value streams*Hired, developed, and trained entire value stream leadership team; engineer, maintenance, and supervisors

Assessed strategic fit and determined investment viability of early stage, potentially disruptive mobile technologies and business models*Created and proposed Intellectual Property valuation metrics adopted by Sprint Nextel IP Licensing core team, resulting in positive revenue generation of $4M from portfolio companies in 5 months

Designed and conducted VoIP industry research project, resulting in competitive analyses used to implement market share growth strategies (internship)*Identified and recommended strategic product, feature, and service enhancements with positive revenue impact of $75M+ in 2006 and 2007, exceeding goal by $17M