Colin Hurd Email & Phone Number

Munich, DE

Lincoln, Nebraska, US

Lincoln, Nebraska, US

-Oversee implementations and be a lead technical resource for all solutions offered by Stanley Healthcare.-Mentor and train Jr. Engineers to be successful in the field.-Develop best practices for our product offerings-Provide technical support for internal escalations from our field engineers-Participate in new product introduction teams and beta.

Clearwater, Florida, US

Systems administrator for Stanley Healthcare's Aeroscout RFID/RTLS product for BayCare Health System in Clearwater, FL.Facilitate AeroScout deployments at new and existing BayCare facilities. Respond quickly to all AeroScout related issues and work closely with vendor if needed to come to a quick resolution.Responsible for all Add, Remove, Changes within.

Franklin, TN, US

• Own and facilitate all major incidents throughout their life-cycle as per the documented major incident process.
• Document all actions taken for each major incident.
• Full responsibility as central communication point for all major incidents in the enterprise, which include prompt response to all user escalations and utilization of functional product management resources.
• Identification of continuous process improvements by facilitating incident management meetings along with drafting and submission of incident reports to the Problem Management Team
• Manage ServiceNow Notify bridge calls to engage all needed parties and ensure incident is resolved in a timely manner.
• Work closely with the Problem management team to ensure all Major Incidents have a documented root cause and action plan to prevent reoccurrence.

Clinical IS Analyst supporting the Cerner software suite.Specialties: CareAware BMDI, Cerner Millennium Preferences, Powerchart, Virtual ICU, Apache Outcomes, Event Set Hierarchy/Event Codes.Worked on a project that involved transitioning a newly joining Hospital from Meditech to Cerner. Specifically I was the lead Analyst for implementing CareAware BMDI.

• Maintain a security program that it is integrated with the following components: security awareness and training;policies, standards and procedures; risk assessment and analysis; monitoring and reporting; andenforcement.
• Monitor inbound and outbound emails using Postini and Surfcontrol in order to protect against the latest email threats.
• Administer Websense to ensure the organization is protected against web threats.
• Run Reports in Websense to track individual web time usage upon managers request.
• Administer Symantec DLP software to discover and monitor confidential data on the network.
• Handle Security related tickets from the Help Desk.

Doing the typical help desk tasks

Stamford, CT, US

Working in the Network Services group focusing on VMWare, Citrix, and App-v

Louisville, KY, US

Admin of Exchange 2003 server Admin of all Windows 2003 serversDesktop Support

Hartford, CT, US

Many candidates were interviewed to enter a top management training program capable of assuming command of a $7 million company following a two year training program that included gaining product knowledge relative to the non-ferrous metals used in submarine programs, then the necessary QC to support such a program, followed by financial courses. I was.

New York, NY, US

• Provide prompt and effective support to ensure the stability of financial clients and traders through the efficient use of internal and 3rd party toolset in a global environment.
• Expert in the use of the Remedy ITSM ticketing system
• Specialist in remote diagnostics and repair of client workstation issues
• Skilled in the use of RSA for identifying and remediating client network login problems
• Skilled in troubleshooting VOIP telephony
• Proficiency in Blackberry and Mobility product problem solutions

US

• Achieve point of call resolution of Employee network issues ranging from connectivity, configuration, access and desktop hardware complications.
• Devoted specialist in employee rapport, education, and support
• Proven proficiency in TCP/IP and networking problem resolution
• Authority on multiple Microsoft Windows applications and operating systems
• Leader in hardware and software break fix solutions
• Expert in computer builds and patching

Stamford, CT, US

• Assist in the daily operations of the Help Desk.
• Recognized as the first point of contact for all escalated Help Desk Issues
• Skilled in reporting daily, weekly and monthly ACD call statistics
• Assisted with applying patches to bank pc’s
• Contributed to upgrading 3000 bank pc’s to Windows XP
• Committed to providing Analyst and Jr. Analyst services including being the point of contact for 2nd level support group and IT management

Bedford, MA, US

Bs, Business Marketing

Education record