Colin Campbell

Colin Campbell Email and Phone Number

Head of Service Transformation | Agile Leader | Strategic Business and Technology Change | Service Strategy and Experience @ Legal & General
london, london, united kingdom
Colin Campbell's Location
Bristol, England, United Kingdom, United Kingdom
Colin Campbell's Contact Details

Colin Campbell work email

Colin Campbell personal email

n/a
About Colin Campbell

Colin Campbell is a Head of Service Transformation | Agile Leader | Strategic Business and Technology Change | Service Strategy and Experience at Legal & General. He possess expertise in change management, business transformation, stakeholder management, process improvement, business process and 28 more skills. Colleagues describe him as "I've built and run more high-performing teams over the years than I wish to recall. Along the way, I've been fortunate enough to hire a number of gifted, capable and hard-working individuals, most of whom have moved on to bigger and better things. Colin is amongst the very best of these combining a wonderfully structured and analytical thought process, an ability to see both the big picture and the devil in the detail, to figure out and articulate a clear plan of attack and, finally, to demonstrate a willingness to roll his sleeves up and make things happen. What Colin possesses is that rare combination of both IQ and EQ. Given the chance, I'd have him on my team any day of the week without any hesitation whatsoever! " and "I worked closely with Colin for a number of years at Barclaycard. He is a strong leader, with a clear logical approach, Colin has a breadth of experience spanning both operational and commercial dimensions of a business. This combination positions Colin well for identifying and delivering change that adds real commercial value. Colin had a strong strategic skills set which is a real asset. "

Colin Campbell's Current Company Details
Legal & General

Legal & General

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Head of Service Transformation | Agile Leader | Strategic Business and Technology Change | Service Strategy and Experience
london, london, united kingdom
Employees:
6138
Colin Campbell Work Experience Details
  • Legal & General
    Head Of Service Transformation
    Legal & General Apr 2022 - Present
    Accountable for all service transformation across the Workplace Pensions division to deliver strategic outcomes aligned to L&G target architecture and servicing and technology strategies. I have successfully delivered strategic technology, AI, digital, process, customer journey and people change programmes, through the leadership of 40 highly engaged change experts, and matrix management of over 150 change professionals across L&G and 3rd parties.Key achievements include:1) Business owner and leader of a 5 year multi million pound scaled agile transformation programme, with the aim of modernising the core pension administration platform and using the latest technology and AI to re-engineer over 50 operational processes used to service 5.5m customers on a day-to-day basis2) Business Owner and leader of a new award-winning AI machine learning platform to handle email & post requests, which has resulted in industry leading customer satisfaction (10 point increase measured by the ICS), delivering significant operational efficiencies and removed legacy out of support technology3) Leader of a Continuous Improvement and Automation/Robotics programme that has delivered significant service experience enhancements and large scale operational efficiencies.
  • Legal & General
    Head Of Service Strategy, Experience And Transformation
    Legal & General Jan 2020 - Apr 2022
    Cardiff, United Kingdom
  • Legal & General
    Head Of Customer Service (Dc Workplace Pensions)
    Legal & General Sep 2017 - Jan 2020
    Cardiff, United Kingdom
  • Origo
    Chair Of Origo Transfer Service Committee
    Origo Jun 2018 - Jul 2022
  • Barclays
    Head Of Operations/Interim Operations Director
    Barclays Nov 2014 - Sep 2017
    Cardiff, United Kingdom
  • Barclays
    Head Of Business Optimisation/Transformation (Barclays Partner Finance)
    Barclays Apr 2012 - Nov 2014
    Cardiff, United Kingdom
  • Friends Life Group
    Programme/Portfolio Manager
    Friends Life Group Sep 2010 - Apr 2012
    Bristol, United Kingdom
  • Axa
    Senior Change Consultant (Six Sigma Black Belt)
    Axa May 2010 - Sep 2010
  • Axa
    Executive Assistant To Axa Life It And Change Director
    Axa Sep 2008 - May 2010
  • Axa
    Six Sigma Black Belt
    Axa Sep 2006 - Sep 2008
  • Axa
    Fast Track Leadership Development Programme
    Axa Sep 2004 - Sep 2006

Colin Campbell Skills

Change Management Business Transformation Stakeholder Management Process Improvement Business Process Management Six Sigma Business Process Improvement Financial Services Cross Functional Team Leadership Management Consulting Project Portfolio Management Program Management Leadership Performance Management Project Management Strategic Communications Business Change Management Lean Sigma Change Leadership Certified Project Manager People Management Business Process Design Process Management Customer Value Management Communications Strategy Benefits Realisation Green Belt Black Belt Dmaic Programme Leadership Change Programmes Organisational Transformation

Colin Campbell Education Details

Frequently Asked Questions about Colin Campbell

What company does Colin Campbell work for?

Colin Campbell works for Legal & General

What is Colin Campbell's role at the current company?

Colin Campbell's current role is Head of Service Transformation | Agile Leader | Strategic Business and Technology Change | Service Strategy and Experience.

What is Colin Campbell's email address?

Colin Campbell's email address is co****@****e.co.uk

What schools did Colin Campbell attend?

Colin Campbell attended Heriot-Watt University, Hawick High School.

What skills is Colin Campbell known for?

Colin Campbell has skills like Change Management, Business Transformation, Stakeholder Management, Process Improvement, Business Process, Management, Six Sigma, Business Process Improvement, Financial Services, Cross Functional Team Leadership, Management Consulting, Project Portfolio Management.

Who are Colin Campbell's colleagues?

Colin Campbell's colleagues are Ryan Hallett, Natalie Thomas, Elissa Allan, Nidhi Bhardwaj, Wael Afifi, Alexandra George, Donna Everson.

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