Colin Wallace Email & Phone Number

Dumbarton, Scotland, United Kingdom

Dumbarton, Scotland, United Kingdom

United Kingdom

Gourock

Supported the workforce in achieving operational targets by setting SMART objectives.Identified behavioural barriers during coaching sessions and set stepped targets to achieve operational goals.Delivered positive feedback to ensure excellent performance is always recognised.Engaged with the workforce on an individual and team basis to support the business in achieving their goal “Great place to work” and effectively reducing staff attrition rates to 1 in 5.Supported the management in providing a smooth High Volume recruitment campaign by highlighting the benefits of the role and delivering a high level of employee engagement.

Worked within a team environment, communicated effectively with all areas to ensure business targets were met and customer expectations delivered.Safely transferred loaded pallets from the inbound dock and decanted the items securely onto the main production lines.Adhered to all Health and Safety guidelines to ensure a safe working environment for all employees.Received training and guidance in operating pallet truck, production conveyors, binding tools and hydraulic lifts to ensure a smooth and safe operation.Supported the business in being able to achieve a 105% (units per hour) operational target.

Glasgow, United Kingdom

(SKY campaign)Retaining and supporting the existing customer base through effective objective handling and great “value add” conversations. 70+% average save rate.Providing a high level of customer service through soft profiling, establishing the customer’s needs and providing a bespoke solution or product. Above operational target for call qualityRevenue growth through new broadband acquisitions. Delivering a 13% monthly attachment rate Delivering a 100% compliance record by adhering to the regulators processes and proceduresTaking ownership of all customer queries to deliver a retention rate of 73% Q2/3

Greenock, Scotland

• Fully supporting the team manager in all aspects of leading and managing a team of 24 Co-ordinators to help deliver the business strategy and roadmap• Effectively lead, motivated and managed the team to deliver all operational KPIs, which resulted in delivering an optimised service level of 80%• Confidently communicated and led on cross site calls and visits from customers, senior managers and stakeholders in securing excellent sustainable working relationships.• Reviewed current support processes and held regular meetings to discuss “best practise”. Updated team members with changes in products and implemented next step actions.

Dumbarton, United Kingdom

• Providing a consistent world class customer service and experience.• Delivering a smooth consistent business operation and meeting daily operational targets.• Designing and implementing business control methods to generate and drive the optimum revenue return.• Delegating goals and objectives to area managers to help drive the business effectively.• Calculating sales, sales projections and overheads to ensure a profitable operation model could be achieved.• Development of staff members through performance planning.

It Professional, Information Technology, Svq Level 3

Csa Diploma, Collections Sector, Level 3

Computing Support, Information Technology, Higher National Diploma

Education record